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<title><![CDATA[Augsburg University]]></title>
<link><![CDATA[https://support.augsburg.edu/support/]]></link>
<description />
<generator><![CDATA[Kayako fusion v4.71.2]]></generator>
<item>
<title><![CDATA[AirServer with an iPhone or iPad]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/552]]></link>
<guid isPermaLink="false"><![CDATA[94c7bb58efc3b337800875b5d382a072]]></guid>
<pubDate><![CDATA[Mon, 14 Oct 2013 14:03:05 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[
Log in to the instructor's computer in the classroom.
Locate and open the AirServer app by clicking on the link on the desktop of the computer in the classroom. (If you see a warning about a firewall, click "I already have my firewall set up").
Make s...]]></description>
<content:encoded><![CDATA[<ol>
<li>Log in to the instructor's computer in the classroom.</li>
<li>Locate and open the AirServer app by clicking on the link on the desktop of the computer in the classroom. (If you see a warning about a firewall, click "I already have my firewall set up").</li>
<li>Make sure your iPhone or iPad is on the Augsburg wireless network. This will also only work for Faculty and Staff, not students.</li>
<li>Swipe up and select "AirPlay" (For screenshots or instruction on iOS 6 and earlier for here:&nbsp;<a href="http://support.apple.com/kb/HT5209">http://support.apple.com/kb/HT5209</a> )</li>
<li>The name of the instructor's computer (not the name of the classroom) should be listed (this name should be on a white sticker at the front of the PC/Mac), tap that and select mirroring (it may take up to 30 seconds for the room to appear).</li>
</ol>
<p><a title="Airserver for iphone or ipad" href="http://go.augsburg.edu/iairserver" target="_blank"><span style="text-decoration: underline; color: #000000;">Go link: </span>http://go.augsburg.edu/iairserver</a></p>
<p>Airserver on a Mac:&nbsp; <a title="Airserver for Mac" href="http://go.augsburg.edu/airserver" target="_blank">http://go.augsburg.edu/airserver</a></p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Epson Interactive Projector Tutorial]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/478]]></link>
<guid isPermaLink="false"><![CDATA[cfee398643cbc3dc5eefc89334cacdc1]]></guid>
<pubDate><![CDATA[Fri, 12 Apr 2013 11:49:22 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[Here are some helpful tutorials on the interactive projectors in SVE 1, 2 and 202:
http://www.epson.com/cgi-bin/Store/Video-Library/video/Featured_Featured-Projector-Videos/How-to-Use-the-Interactive-Pens-with-BrightLink-425Wi-430i-435Wi-450Wi-455Wi/1762...]]></description>
<content:encoded><![CDATA[<p>Here are some helpful tutorials on the interactive projectors in SVE 1, 2 and 202:</p>
<p><a href="http://www.epson.com/cgi-bin/Store/Video-Library/video/Featured_Featured-Projector-Videos/How-to-Use-the-Interactive-Pens-with-BrightLink-425Wi-430i-435Wi-450Wi-455Wi/1762310767001">http://www.epson.com/cgi-bin/Store/Video-Library/video/Featured_Featured-Projector-Videos/How-to-Use-the-Interactive-Pens-with-BrightLink-425Wi-430i-435Wi-450Wi-455Wi/1762310767001</a></p>
<p>NOTE:&nbsp; This does not apply to the interactive whiteboard projectors found in Hagfors or OGC 200.</p>
<p>&nbsp;</p>
<p>Questions?</p>
<p>Press the Help Button in your local classroom!<br />Or call Classroom Services at 612-330-1219 or x1219 by campus phone.</p>
<p><a href="http://go.augsburg.edu/interactive">http://go.augsburg.edu/interactive</a></p>]]></content:encoded>
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<title><![CDATA[Open Power Point link on Mirrored Screens]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/564]]></link>
<guid isPermaLink="false"><![CDATA[1728efbda81692282ba642aafd57be3a]]></guid>
<pubDate><![CDATA[Fri, 08 Nov 2013 15:19:28 -0600]]></pubDate>
<dc:creator />
<description><![CDATA[To get the PowerPoint document to open on the projector screen while it opened on the computer screen and the computer/projector are already mirrored follow these steps:
1. &nbsp;While in PowerPoint go to file menu.&nbsp;A new screen will pop up.
2. &nb...]]></description>
<content:encoded><![CDATA[<p>To get the PowerPoint document to open on the projector screen while it opened on the computer screen and the computer/projector are already mirrored follow these steps:</p>
<p>1. &nbsp;While in PowerPoint go to file menu.&nbsp;A new screen will pop up.</p>
<p>2. &nbsp;Once in the file&nbsp;menu, go to options on the bottom of the left hand side of the page.</p>
<p>3. &nbsp;After clicking options, click advanced.</p>
<p>4. &nbsp;Scroll down the page to the DISPLAY category where you uncheck the box that reads: Automatically extend display when presenting on a laptop or tablet.</p>
<p>5. &nbsp;Click OK on the bottom right hand corner of the screen..</p>
<p>After these steps the problem should be solved and you should be able to have the&nbsp;PowerPoint&nbsp;document displayed&nbsp;on both the computer screen and projector screen. &nbsp;If any problems persist please contact Classroom Services or the Tech Desk.</p>]]></content:encoded>
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<title><![CDATA[Profile Migration (Mac)]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/618]]></link>
<guid isPermaLink="false"><![CDATA[eb6fdc36b281b7d5eabf33396c2683a2]]></guid>
<pubDate><![CDATA[Mon, 04 Aug 2014 17:42:52 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[This article will describe how to migrate user profile(s) and data from one iMac to another. If performing the migration in the user's office, be sure to bring the new computer, its peripherals, a power strip, an ethernet cable, and the Classrooms keys to...]]></description>
<content:encoded><![CDATA[<p>This article will describe how to migrate user profile(s) and data from one iMac to another. If performing the migration in the user's office, be sure to bring the new computer, its peripherals, a power strip, an ethernet cable, and the Classrooms keys to unlock the old computer. You may need to call DPS to have the door unlocked. Also,&nbsp;<strong>student workers currently do not have admin rights on faculty iMacs, which means they cannot view / transfer the user data, and cannot remove KACE inventory labels on the KACE site.</strong> However, there is a script that students can run to make themselves admins in KACE. Talk to Dan for details.</p>
<p>&nbsp;</p>
<p>(<strong>0. LFC log-in:</strong> before the migration, an LFC will log in to begin encryption. This should take place before the migration)</p>
<p>&nbsp;</p>
<p><strong>1. Setup: </strong></p>
<p>a. Unlock the old Mac and move the new one into its place. Swap out the peripherals and cables, and be sure to transfer any sticky notes, etc. from the old Mac to the new one.</p>
<p>b. Plug in both the Macs to power outlets, using the power strip if need be. Do not plug a power strip into a power strip unless there are no free outlets <strong>and</strong> the wall outlet is completely inaccessible.</p>
<p>c. Plug the Macs in to the network wall ports via ethernet cable.</p>
<p>&nbsp;</p>
<p><strong>2. Student log-in: </strong></p>
<p>a. Boot up the Macs.</p>
<p>b. Log in to both Macs. Make sure that each Mac is connected to the network via ethernet at time of log-in.</p>
<p>c. Click the radio button <strong>not</strong> to sign in with an Apple ID, click "continue." Click "skip" to confirm the choice and proceed.</p>
<p>&nbsp;</p>
<p><strong>3. Migration:</strong></p>
<p>a. On each Mac, change the Power Saver settings for the display and computer to never turn off. This will prevent any interruptions to the migration process. The Power Saver settings can be found in System Preferences, and will need to be changed back after the migration.</p>
<p>b. Now use the ethernet cable to connect the two Macs to each other.</p>
<p>c. Open Applications --&gt; Utilities --&gt; Migration Assistant.</p>
<p>d. On the new Mac, select the radio button "migrate from a Mac," and on the old Mac select "migrate to a Mac."</p>
<p>e. A computer icon will appear on the old Mac. Click on this icon to select it.</p>
<p>f. The Migration Assistant will verify the connection by displaying a serial number on the new Mac. Click continue, then click continue on the old Mac if the numbers displayed match on both Macs.</p>
<p>g. De-select all options such as Applications, the Admin profile, etc. <strong>except</strong> the particular user.</p>
<p>h. Begin the migration. This could take several hours, so lock the computer if this hasn't been done yet. Lock the office and leave. Check on it later or update the LFC supporting the user so they can.</p>
<p>&nbsp;</p>
<p><strong>4. KACE Documentation:</strong></p>
<p>a. Log in to kace.augsburg.edu.</p>
<p>b. Under Inventory --&gt; Devices, remove the old computer's label.</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Removing Marks from Projection Screens in Classrooms]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/645]]></link>
<guid isPermaLink="false"><![CDATA[5e9f92a01c986bafcabbafd145520b13]]></guid>
<pubDate><![CDATA[Wed, 14 Jan 2015 12:00:54 -0600]]></pubDate>
<dc:creator />
<description><![CDATA[Tips for removing marks on projection screens in classrooms:
Use a cloth of some sort with Goo Gone and/or Hand sanitizer. Rub the mark with cloth and one of the liquids until it is removed&nbsp;(Elbow Grease).
Magic erasers may also remove some marks....]]></description>
<content:encoded><![CDATA[<p>Tips for removing marks on projection screens in classrooms:</p>
<p>Use a cloth of some sort with Goo Gone and/or Hand sanitizer. Rub the mark with cloth and one of the liquids until it is removed&nbsp;(Elbow Grease).</p>
<p>Magic erasers may also remove some marks.</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Use of Microsoft Camera App]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/819]]></link>
<guid isPermaLink="false"><![CDATA[3b5dca501ee1e6d8cd7b905f4e1bf723]]></guid>
<pubDate><![CDATA[Mon, 29 Oct 2018 10:14:29 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[Instruction on how to locate and use Microsoft Camera App:
1. Click on the Microsoft symbol at the bottom left hand corner of the screen.
2. Then, type in Camera.
3. Click on Camera

4. The image of the forward facing camera will pop up on the screen...]]></description>
<content:encoded><![CDATA[<p><span style="font-weight: 400;">Instruction on how to locate and use Microsoft Camera App:</span></p>
<p><span style="font-weight: 400;">1. Click on the Microsoft symbol at the bottom left hand corner of the screen.</span></p>
<p>2. Then, type in Camera.</p>
<p>3. Click on Camera</p>
<p><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam3.png" alt="Search by typing Camera then click on Camera" width="396" height="512" /></p>
<p>4. The image of the forward facing camera will pop up on the screen.</p>
<p><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam4.png" alt="Camera App will default to forward facing camera" width="512" height="288" /></p>
<p>5. Click on the camera icon in the app window located on the upper left hand side. There is where you can switch to the document camera and back to the forward facing camera.</p>
<p><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam5.png" alt="Switch from the forward facing camera to the document camera" width="512" height="288" /></p>
<p><span style="font-weight: 400;">6. To adjust the focus manually, click the "expand" arrow at the top-center of the screen.</span></p>
<p><span style="font-weight: 400;"><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam6.png" alt="Manual focus adjustment" width="512" height="286" /></span></p>
<p><span style="font-weight: 400;">7. Select the focus icon to toggle the autofocus.<br /></span></p>
<p><span style="font-weight: 400;"><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam7.png" alt="Select focus icon" width="512" height="396" /></span></p>
<p><span style="font-weight: 400;">8. A slider will appear on the right side of the window which will allow manual focus adjustment.</span></p>
<p>&nbsp;</p>
<p><span style="font-weight: 400;"><img src="http://web.augsburg.edu/it/kb_images/DocCam/DocCam8.png" alt="Manual focus adjustment" width="512" height="396" /></span></p>
<p>(keywords: camera, doccam, doc cam )</p>
<p>http://go.augsburg.edu/doccamera</p>
<p><span style="font-family: 'times new roman', times, serif;">Last Modified: 2018/11/08</span></p>
<p>&nbsp;</p>]]></content:encoded>
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<item>
<title><![CDATA[Using Zoom and Logitech MeetUp in a room like OGC100 (without vid...]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/840]]></link>
<guid isPermaLink="false"><![CDATA[fa83a11a198d5a7f0bf77a1987bcd006]]></guid>
<pubDate><![CDATA[Wed, 01 May 2019 09:47:50 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[Here is the simplest setup for videoconferencing in a room that does not have built-in videoconferencing capabilities:


Logitech MeetUp set on podium, wired to room PC (this is possible because the USB-C cable is super long!
Logitech MeetUp for microphon...]]></description>
<content:encoded><![CDATA[<div>Here is the simplest setup for videoconferencing in a room that does not have built-in videoconferencing capabilities:</div>
<div>
<ul>
<li>Logitech MeetUp set on podium, wired to room PC (this is possible because the USB-C cable is super long!</li>
<li>Logitech MeetUp for microphone</li>
<li>Logitech MeetUp for camera</li>
<li>Logitech MeetUp remote for camera control</li>
<li>Extron-connected&nbsp;audio output&nbsp;for speakers (ceiling) - that's key for the best audio</li>
<li>Wireless keyboard and mouse to control the room PC - Classrooms will supply a set soon</li>
<li>PowerPoint remote connected to room PC</li>
<li>Any additional presenters, near or far, present via Zoom shared screen</li>
</ul>
<p>Audio settings:</p>
<p><img src="https://web.augsburg.edu/it/kb_images/zoom/OGC100_zoom1.png" alt="Audio settings for OGC100 Zoom" width="600" height="400" /></p>
<p>Video settings:</p>
<p><img src="https://web.augsburg.edu/it/kb_images/zoom/OGC100_zoom2.png" alt="Video settings for OGC100 Zoom" width="500" /></p>
<p>Contact your Liaison For Computing for additional help.&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
</div>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Zoom Video Conferencing Overview (Faculty/Staff/Students)]]></title>
<link><![CDATA[https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/732]]></link>
<guid isPermaLink="false"><![CDATA[ba3866600c3540f67c1e9575e213be0a]]></guid>
<pubDate><![CDATA[Mon, 07 Nov 2016 16:24:41 -0600]]></pubDate>
<dc:creator />
<description><![CDATA[This knowledgebase article covers the following topics: set up your Augsburg Zoom account, connecting to meetings, and commonly used features of Zoom. The first time you connect to Zoom from a computer, you will be prompted to download and install the pro...]]></description>
<content:encoded><![CDATA[<p>This knowledgebase article covers the following topics: set up your Augsburg Zoom account, connecting to meetings, and commonly used features of Zoom. The first time you connect to Zoom from a computer, you will be prompted to download and install the program. Follow the prompts as they appear on your screen.</p>
<h2><span style="color: #ff0000;"><span style="color: #000000;">Zoom Video Conferencing Setup:</span></span></h2>
<p>&nbsp;<span style="color: #ff0000;">Note: The first step is to go to the Augsburg Zoom site and sign in with to set up your Zoom account to be associated with your Augsburg account. <br /></span></p>
<ol>
<li><span style="color: #ff0000;"><span style="color: #000000;">The host of the meeting starts by logging into the Augsburg <a href="https://augsburg.zoom.us">Zoom</a> site or by installing and opening Zoom via the computer applications menu. The host will provide a link and meeting ID for participants to connect to the Zoom video conference.</span></span><br /><br /><br /></li>
<li>Connection options:<br />a. Connect via the link provided in email or the calendar invitation depending on how the host sent the link.<br />b. Connect by going to the Zoom site and entering the 9-digit Meeting ID number or Meeting Name.<br /><br /><img style="border-width: 1px;" src="https://web.augsburg.edu/it/kb_images/zoom/zoomwebjoin.png" alt="Field for entering meeting id or meeting room name with a blue join button" width="517" height="280" border="0" hspace="0" /><br /><br /></li>
<li>The very first time you use Zoom on a computer, you will need to log in via the <strong>SSO</strong> (<a href="http://searchsecurity.techtarget.com/definition/single-sign-on" target="_blank">Single Sign On</a>)"Login with SSO" option. If you see these prompts, choose the options as indicated below. Enter "augsburg" if the next field is blank.<br /><br /><img style="border-width: 1px;" src="https://web.augsburg.edu/it/kb_images/zoom/SSO1.png" alt="Click the SSO sign in button and enter &quot;https://augsburg.zoom.us&quot;" width="590" height="309" border="0" hspace="0" />&nbsp; <img src="https://web.augsburg.edu/it/kb_images/zoom/zoom-domain.png" alt="enter domain name" width="470" height="127" /></li>
<li>Click "Start with video".<br /><img src="https://web.augsburg.edu/it/kb_images/zoom/Zoom-startsVideo.png" alt="Start meeting with video button" width="137" height="156" /></li>
<li>Move the mouse pointer to the bottom of the screen to view the toolbar. If the toolbar hides, point the mouse at it to make it appear.<br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/zoomtoolbar.png" alt="Zoom toolbar with buttons in order - mic, video, invite, participants, share screen, chat, record, leave meeting" width="760" height="44" border="0" hspace="0" /><br /><br /><br />If sharing the screen, the toolbar moves to the top and looks slightly different.<br /><br /> <img src="https://web.augsburg.edu/it/kb_images/zoom/toptoolbar.png" alt="Zoom toolbar with buttons in order - mic, stop video, Manage participants, New share, Pause share, Annotate, More, leave meeting" width="624" height="76" border="0" hspace="0" /><br /><br /><br />Click the <img src="https://web.augsburg.edu/it/kb_images/zoom/annotatebutton.png" alt="Annotate button has a picture of a marker drawing a white line" width="65" height="53" />&nbsp; "Annotate" button to open the Annotation toolbar. Click the "More" button to see options such as Recording. <br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/more.png" alt="More menu options include Chat, Invite, Record (Alt + R), Disable Attendee Annotation, Hide Video Panel, Audio Options..., Video Settings..., End Meeting (Alt + Q)" width="214" height="278" border="0" hspace="0" /><br /><br /><br /></li>
<li>When sharing the screen as a Whiteboard, the Annotation toolbar becomes available.<br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/annotation.png" alt="Annotation toolbar with tools: select, textbox, draw with further options for drawing straight lines or freestyle, Spotlight, Eraser, Formatting options, Undo, Redo, Clear all items, or Save the annotations" width="586" height="42" border="0" hspace="0" /><br /><br /></li>
<li>The Chat pane can be helpful for collecting questions for the speaker or for using as a back-channel during a presentation.<br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/groupchat.png" alt="separate window showing group chat where Sailor says &quot;Hello Everyone&quot;" width="315" height="283" border="0" hspace="0" /><br /><br /></li>
<li>Raise Your Hand<br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/Participants.png" alt="Participants button shows avatars with number of connections to Zoom" width="86" height="61" border="0" hspace="0" /> <br />a. Click the "Participants" button to open the Participants pane.<br /> b. Select the "Raise Hand" link to indicate your desire to speak.<br />c. A hand will appear next to the participant name and the instructor will receive a visual cue that the hand is raised:<br /><br /><img style="border-width: 0px;" src="https://web.augsburg.edu/it/kb_images/zoom/Handraised.png" alt="Outline of a hand appears next to the participants name - viewed in the Participants pane as a list of those who joined the Zoom conference" width="415" height="211" /><br /><br /></li>
<li>Mute/Un-Mute the Microphone<br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/MicMute.jpg" alt="Microphone image showing it is not muted" width="66" height="54" border="0" hspace="0" /> When the microphone is green, it is on. Click to turn it off (mute).<br /><img src="https://web.augsburg.edu/it/kb_images/zoom/MicUnmute.jpg" alt="Microphone image showing the mic is muted with a red crossline indicating it is off" width="61" height="52" /> When the microphone displays with a red slashmark, click to turn on the mic (un-mute).<br /><br /></li>
<li><span style="color: #ff0000;"><span style="color: #000000;">Zoom recordings are automatically saved to your documents folder under \\Documents\Zoom.</span> <span style="color: #000000;">Make sure you start to record only when the presentation is ready, not as you are getting prepared. The recommended length of video recordings is between 1-10 minutes for content.</span></span><span style="color: #000000;"> Videos can be uploaded to Google Drive or YouTube (best option for closed captioning) to be shared. <span style="color: #ff0000;">Note: Delete the video file off of the hard drive in classroom computers to avoid performance issues.</span></span><br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/recordingsaves.png" alt="folder tree of Documents &gt; Zoom" width="592" height="129" border="0" hspace="0" /><br /><br /><img src="https://web.augsburg.edu/it/kb_images/zoom/file.png" alt="files inside of Zoom folder - audio only (m4a), meeing_saved_chat.txt, playback.m3u, zoom_0.mp4" width="480" height="214" /></li>
</ol>
<p><br />Li<span style="font-family: arial,helvetica,sans-serif;">nks&nbsp;</span><span style="font-family: 'times new roman',times,serif;"><span style="font-family: arial,helvetica,sans-serif;">to other KB articles:</span></span></p>
<p><span style="font-family: 'times new roman',times,serif;"> <a href="http://go.augsburg.edu/youtubecc">http://go.augsburg.edu/youtubecc</a> (upload the recording to YouTube and add closed captions)<br /><a href="https://augsburg.zoom.us/livetraining" target="_blank">Zoom Live Trainings</a>&nbsp;&nbsp;&nbsp;&nbsp;<br /> <a href="https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials" target="_blank">Zoom Tutorials</a><br /><a href="https://www.youtube.com/playlist?list=PLKpRxBfeD1kEM_I1lId3N_Xl77fKDzSXe" target="_blank">How to Zoom YouTube Videos</a><br />Zoom website: <a>http://go.augsburg.edu/zoom</a></span></p>
<p>&nbsp;</p>
<p>http://go.augsburg.edu/zoomhowto</p>
<div><address><span style="font-family: 'times new roman',times,serif;">Last Modified: 2018/07/31</span></address></div>]]></content:encoded>
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