There are three topics in this document:

• Submitting a new ticket
• To check the status of an existing ticket
• To add information to an existing ticket

Submitting a new ticket

1. Go to https://support.augsburg.edu/support

2. Log in on the left side using your AugNet login information (if you forget this part, you can still submit a ticket, but you will need to enter your contact information manually.)

3. Click on "Submit a Ticket"

4. Choose the category (“department”) for your request.  While other categories are available, these three are the ones that directly relate to Agresso and the AIS/EIS team

• Agresso – requests for changes or updates to Agresso itself, new reports, etc.
• Accounts and Access / Agresso Access  - requests for individuals to have new or changed access to Agresso
• AIS (Information Systems) – requests for the AIS team that may be distinct from requests for changes to Agresso

5. In the drop-down box for “Requesting Department”, select your department.  Departments are arranged by division (the ALL CAPS HEADINGS).  If your specific department is not listed, choose the appropriate ALL CAPS HEADING.

6. Enter a subject line and a description of your request. 

7. If you wish to attach a file for further detail, click the “Add file…” link.  Then click the “Browse…” button to select and attach a file. 

8.Click “Submit” to complete your request.

Please note that you (the owner of the email address used to submit the request) are the only person who will get email updates about this request or be able to view this ticket using the “View Tickets” feature of the ticketing system.

Check the status of an existing ticket

You will receive email notifications when your ticket is updated, along with any information the AIS/EIS team has entered.  If you wish to check the status independent of these emails:

• Go to http://support.augsburg.edu/support and log in with your AugNet info at the left side.
• Click on “View Tickets”.

3. Click on the subject line of a ticket to view the complete history and current status of that ticket.

Add information to an existing ticket

1. Follow the steps to view an existing ticket, then click “Post Reply” in the upper right corner when you are viewing the ticket.  After entering your updates, click “Send” at the bottom.

OR

2. Reply to one of the email notifications you receive about your ticket.  (Do not alter the “To” address or the Subject line).  Your reply will automatically be added to the ticket.

NOTE: If you add a recipient to the cc: line of your reply email, that email address will receive copies of all subsequent updates to the ticket.

http://go.augsburg.edu/aistickets

Part-Time Faculty can view and print their teaching contract through Agresso Web / Administrative Self Service 

Prerequisites: PDF viewer application (such as Adobe Reader); Enable popups to for terra.augsburg.edu

Contracts are found through Agresso Web link on Inside Augsburg. 

To get there, follow these steps:

1. Login to Inside Augsburg (inside.augsburg.edu)
   
   
2. Click on Administrative Tasks and then Agresso Web.
   
   
3. Enter your AugNet username, AD for client, and your AugNet password.
   
   
4. Upon successful login, you will come to your Personnel Information page.
   
   
   
   
   • If you do not come to a Personnel Information screen, follow the directions, click HERE.
5. Click on the Documents button in the tool bar area.
   
   
   
6. Click "Pop-up blocked" in upper right. After a moment, the words may disappear and leave only a red "X". Choose "Always allow pop-ups from terra.augsburg.edu.
   
   
   
7. 

   (The first time you may be asked to Allow Popups for terra.augsburg.edu if you have not done so already)

8. The "Document" Archive will open.
   Under the Resource folder you will see a Faculty Contract folder.  Click on that folder.
9. On the right side you will see one or more dated contracts.  Click on the contract you wish to view.
   
   
   

   Depending on your browser, it may ask you to save or open the PDF document.  You may also get a pop-blocker message that you will need to ok, before you can view the document.

8. Close the Document Archive window.
9. Log Off done.

If you are not automatically directed to your Personnel Information screen upon login, navigate the menu to the Personnel Information screen:

1. Click on Personnel Info in the left hand menu
   
   
2. Click Personnel to expand the menu options, and then click Personnel Information.
   
   

Faculty and Staff can view and print their Pay Slips online through Unit4 Agresso Web / Administrative Self Service 

Prerequisites: PDF viewer application (such as Adobe Reader); Enable popups to for terra.augsburg.edu

Pay Slips are found through Unit4 Agresso Web link on Inside Augsburg. 

To get there, follow these steps:

1. Login to Inside Augsburg (inside.augsburg.edu)
   
   
2. Click on Administrative Tasks and then Unit4 Agresso Web.
   
   
3. Make sure 'Windows password authentication' is selected in the drop-down dialog box just above the login area. Enter your AugNet username, AD for domain (this has changed from the previous version), and your AugNet password. Click Login
   
   
4. Upon successful login, you will come to your Personnel Information page.
   
   
5. Click on the Paperclip button in the upper-right area (highlighted in red below).
   
   
   
   
6. The Document Archive will open after a pause.
   On the left you will see folders to choose from. In the document view you can change view from a grid to a list.
   Under the Resource folder you will see a Pay Slip folder labeled with the year (eg. 2023 Payslip).  Click on the desired year.
   Click the File for the document to be viewed.
   
   
   You can adjust the view to a list view.
   
   Double-click on the file you want to view.
   
   
   
   
7. Close the Document Archive window using the X in the upper-right corner.
   Log Off under your user menu in the upper-right when done.
   

Faculty and Staff can view and print their W2s online through Unit 4 Agresso Web / Administrative Self Service 

Prerequisites: PDF viewer application (such as Adobe Reader); Enable popups to for terra.augsburg.edu

W2s are found through Unit 4 Agresso Web link on Inside Augsburg. 

To get there, follow these steps:

1. Login to Inside Augsburg (inside.augsburg.edu)
   
   
2. Click on Administrative Tasks and then Unit 4 Agresso Web.
   
   
3. Make sure 'Windows password authentication' is selected in the drop-down dialog box just above the login area. Enter your AugNet username, AD for domain (this has changed from the previous version), and your AugNet password. Click Login
   
   
4. Upon successful login, you will come to your Personnel Information page.
   
   
   
   
   • If you do not come to a Personnel Information screen, follow the directions, click HERE.
     
     
5. Click on the Documents button  in the tool bar area (highlighted in red below).
   
   
   

   (The first time you may be asked to Allow Popups for terra.augsburg.edu if you have not done so already) 
   
   
   

6. The Document Archive will open.
   Under the Resource folder you will see a W2 folder.  Please note the year of each W2 when clicking on them.
   Click the File for the document to be viewed.
   
   
   

   Depending on your browser, it may ask you to save or open the PDF document.

   
7. Close the Document Archive window.
   Log Off when done.
   

If you are not automatically directed to your Personnel Information screen upon login, navigate the menu to the Personnel Information screen:

1. Click on Personnel Info in the left hand menu
   
   
2. Click Personnel to expand the menu options, and then click Personnel Information.
   
   

(keywords: w2, W2, unit 4 agresso, w2s)