When clicking the "Webmail" link from Inside Augsburg opens a personal Gmail account instead of your Augsburg email, try one of the following options. If using Augsburg computers, it is best to always access personal Gmail via an incognito or private browsing tab. Otherwise, Google tries to be helpful by opening the last Gmail account accessed on your computer.

1. Sign out of Gmail by clicking in the upper right corner (either click on the email address or your picture, then select Sign out).
   
   
   
   
2. Go directly to www.gmail.com and enter your Augsburg email address but do not enter your password. Click "Enter" (or the equivalent button) as if you are logging in. Gmail will redirect you to Inside Augsburg. Here you will enter you username and password, as usual. At this point, webmail should open for you.
   
   
   
3. You can also open a private browsing window in Firefox or incognito browsing window in Chrome (keyboard shortcut: Ctrl + Shift + N). For Safari, click File > New Private Window. The reality is that many people have multiple Gmail accounts (Augsburg webmail runs on Gmail), so using a private browsing window keeps Google from automatically connecting you to an account.
   
   
   
4. Use one browser for Augsburg email and another for personal email. For example, use FireFox for personal email and use Chrome for Augsburg email.
   
   

Optional additional step: If you feel your personal and work Gmail accounts may be connected to each other, you may decouple them with the steps here:

http://email.about.com/od/gmailtips/fl/How-to-Unlink-Gmail-Accounts.htm 

To prevent the risk of account lockouts after changing your Augsburg password, these steps should be taken on your non-Augsburg provided mobile devices. It is recommended to verify passwords are cleared for any Augsburg wireless networks (Augsburg and Augsburg Guest). 

We recommend you PRINT this article prior to coming to campus. 

 iOS (iPhone, iPad)

1. Tap Settings > WiFi (enable WiFi if currently off)
2. Tap the blue " i " circle icon next to the Augsburg network
3. Select Forget this network. If you do not see the option to forget a particular network, then that network has not been used by that device.
4. Reconnect to Augsburg WiFi and enter your current password 

Android

1. Tap Settings > WiFi (enable WiFi if currently off)
2. Tap and hold (long press) the wireless network name.
3. Select "Forget". If you do not see the option to forget a particular network, then that network has not been used by that device.
4. Reconnect with your current password.
   1. Security is MVCHAPV2
   2. CA Certificate: Do not check
   3. Anonymous Identity: (Leave blank)

 How to Delete a Wireless Network Profile in Windows 10

https://go.augsburg.edu/forgetnetwork

Last Updated: 2021-7

1. Click the Wifi icon at the botton on the task bar, then select "No network".
   
    
   
   
2. In the EAP method tab, select PEAP. 
   
   
   
   
3. For the Server CA certificate, change to "Do not check" .
   
   
   
   
4. Finally, add your Augsburg credentials, enter your Augnet username into the Identity text box.
   
   

(keywords: chromebook, chrome, wifi, wireless)

http://go.augsburg.edu/android

Last Modified: 2015/03/18

View the types of Story Maps and tutorials for creating one.

1. Read the "Before you start" section of the tutorial. You will find helpful tips such as "gather and organizes all the media you want to use".
   
   Note: When building a Story Map Tour, images with landscape orientation are preferred.
   
   
   
2. Sign in to ArcGIS Online: https://www.arcgis.com/home/index.html
   
   Note: If you have already created a map on ArcGIS Online, click "Share" and select "Create a Web App".
   
   
3. Select "Apps" from the horizontal menu at the top of the page.
   
   
   
   
4. Click the "Build" button next to the type of Story Map you would like to create. The Cascade style is popular.
   
   
   
   
5. Click on the objects to enter a title, add image or video to the Cover of the StoryMap Cascade. The image will become the background.
   
   Images may be added from ArcGIS, Flickr, Google+, Unsplash or via a link to the content (in Google Drive, for example, though remember to set the permissions according to how the map will be shared to "public" if the map will be shared publicly).
   
   Note: Images can be uploaded to ArcGIS only after a StoryMap is saved. This is not the best option as we have limited storage space on ArcGIS. It would be best to create a Google Drive folder with permissions set to "public" or "anyone with the link can access" so that all images in the folder take on the same permission setting.
   
   
   
   
6. Click the white down arrow at the bottom of the screen to reveal a tiny gray plus sign.
   
   
   
7. Click the plus sign to open the menu for the next section type. The options are: Text, Media, Title, Immersive. Click the desired option. You are now well on your way to creating a StoryMap.
   
   
   
   
8. No worries if content is out of order or you wish to add new content in between sections. Simply select the "Organize" button on the lower left corner to drag and drop the sections to reorder them.
   
   
   
   
9. The last section is for adding credits, sources, and references.
   
   
10. Select the "Save" button in the upper left, then click the "View" button (eye icon) to preview. Only you can see the StoryMap at this point.  Select the appropriate privacy setting: blue lock = private; grid = Organization only; Globe = Public.
    
    
    
    
11. From the horizontal menu bar at the top of the web site, select "My Stories" to access your saved StoryMaps or find all content listed under the Content tab on the home page.
    
    
    

Need an account?  Log in to https://augsburgu.maps.arcgis.com using your Augsburg credentials. 
Create a Map http://go.augsburg.edu/arcomap
StoryMap Tutorial from UMN: https://drive.google.com/file/d/1fCyNZ19x5X7AKEyd1zqGjzpiMEzfTmbF/view?usp=sharing

Macs

Faculty working on Macs must use RDP or go to a Windows computer in order to preserve links within Word documents when saving as a PDF. Otherwise, the links will not be live in the PDF file.

Windows

Create and save the original file as a Word document. Be certain to add ALT text to images and shapes. Select "File > Save As" and change the "Save as type:" field to "PDF". An accessible PDF with ALT text tags on images will be created.

Campus Scanners

Augsburg printers provide the capability to scan a document and email it to yourself as an OCR (Optical Character Recognition) PDF file. The OCR means the file will be converted to text as opposed to an image. Find the scanners capable of OCR on https://iprint.augsburg.edu

Use Read Write Software

Download this software to convert image-based texted (scanned as picture) to actual text (readable and searchable). Learn more about how to install Read Write software. Please also refer to this guide on how to use Read Write software for Windows.

Testing for Accessibility

• Can a sentence be selected with the cursor? If not, then the PDF is probably an image which cannot be read by a screen reader.
• Can you search the PDF? If not, it is probably an image.
• Does text appear when a picture is clicked to indicate the ALT text field has a description?
• When opened in a program such as Natural Reader, is the content readable?
  
  

http://go.augsburg.edu/altpdf

Basically, ArcGIS Online allows you to collaboratively (or independently) create and publish interactive maps.

You get access to Living Atlas of the World, a collection of the world's geographic data. You will also be able to create apps--such as Story Maps without needing to learn to code.

Click on the ArcGIS link in Moodle or visit https://augsburgu.maps.arcgis.com and sign in with your Augsburg login information. 

Create a map

Get started on creating a story map.

Career areas where ArcGIS is used:

• Administration
• Agriculture
• Archaeology
• Architecture/Engineering/Construction
• Assessor/Cadastral Records
• Banking/Credit Unions/Financial Services
• Business Services
• Cartography
• Conservation
• Defense/Intelligence
• Demographics/Census/Elections
• Electric/Gas Utility
• Environment Management
• Fire
• Fisheries & Wildlife
• Forestry
• GIS Services
• Health and Human Services
• Higher Education
• Insurance
• K-12 Education
• Law Enforcement
• Library/Museum
• Location-based Services
• Media/Publishing
• Mining
• Natural Resources
• Petroleum
• Pipeline
• Planning/Economic Development
• Public Safety/Emergency Management
• Public Works
• Real Estate
• Retail/Commercial Business
• Survey
• Telecommunication
• Transportation/Fleet Management
• Water Resources
• Water/Wastewater/Stormwater
• And more...

1. Tap the "Time & Labor Management" icon.
   
   
   
   
2. Tap the "My Timesheet" icon.
   
   
   
   
3. Tap the "Select Action" drop down menu and tap the "Add Time Entry" option.
   
   
   
   
4. Tap the "Date" drop down menu to select the appropriate date.  Enter the beginning and ending time of your shift using "a" for am and "p" for pm.  Tap the "Position" button to find the corresponding position for the hours you are entering.
   
   
   
   
5. The first time around, you will need to search for the position.  Once you have found the position, tap on it to assign the hours to it.
   
   
   
   
6. If you are ready to enter more hours, just tap the "Select Action" drop down menu to tap the "Add Time Entry" option and repeat step 4.  This time around, you don't have to search for positions since the application will remember previously selected ones.
   
   
   
   
7. Once you have entered all your hours for all your different positions on campus tap "Select Action" and tap "Submit Timesheet".
   
   
   
   
8. After tapping on the "Submit Timesheet", you will move to a screen to "OK" or "Cancel" the submission.
   
   

(Keywords: kronos, workforce, work, force, time, entry, timeentry)

http://go.augsburg.edu/mobileentry

Last Updated: 2015/03/18

(Keywords: Extract, Data, Alumni, takeout)

go.augsburg.edu/takeout1

Last Update: 12/04/2018

Zoom is a video conferencing tool you will use to attend class and open office hours.

Needed Hardware to Get Started:

• A computer, laptop, or mobile device with an internet connection

• A microphone, speakers, and webcam (Usually these are integrated into a laptop and mobile device.)

Download and Launch the Zoom App:

• Click the link or URL to the Zoom room posted by your professor.

• You will be prompted to download the Zoom application.

• Download the Zoom application.

• Click the URL of the Zoom meeting again.

• Launch Zoom application from your browser.

Zoom Mobile App:

The Zoom mobile app is available for both iOS and Android devices.

• For iOS, search "Zoom" on Apple AppStore or open Safari, and enter zoom.us.

        http://itunes.apple.com/us/app/zoom.us-cloud-video-meetings/id546505307

• For Android, search "Zoom Meetings" on Google Play.

          https://play.google.com/store/apps/details?id=us.zoom.videomeetings

The Zoom Menu Bar:

The Zoom menu bar appears at the bottom of the Zoom window once the meeting begins. If you don’t see the menu bar, move your mouse slightly and the bar will appear. (The bar disappears after a few seconds when in full-screen mode.)

With the Zoom Menu Bar you are able to do the following:

1. Mute/unmute your audio (not the audio of the participants). You can also select your audio input here by clicking the up arrow next to the microphone icon.

2. Start/stop your video. You can also select your video input here by clicking the up arrow next to the video camera icon.

3. Invite more people to join by email, IM, or meeting ID

4. View the list of participants

5. Share your desktop (everything you have open) or select a specific application.

6. Send a message to one person (using private chat) or to all participants

7. Record the meeting (if you have been granted permission)

8. Leave or end the video meeting

Using Zoom Virtual Background:

The Virtual Background feature allows you to display an image or video as your background during a Zoom Meeting. 

This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. You can upload your own images or videos as a virtual background.

Zoom Desktop Client

1. In a Zoom meeting, click the upward arrow (^) next to Start/Stop Video.

2. Click Choose a virtual background.
   .

3. If prompted, click Download to download the package for virtual background without a green screen.
   

1. In "Settings", select "Mail, Contacts, Calendars", then "Add Account"
   
   
   
   
2. Select the Gmail icon
   
   
   
   
3. Enter the following information:
   • Full Name
   • Augsburg email address
   • Augnet password
   • Description
     
     
     
     
4. Select "Save" or "Done" to complete the account creation
   
   

• To delete messages tap and hold the Archive icon.

  

II. Sync Multiple Calendars

After you've completed the Gmail setup in Part I, open the Calendar app on your device. Syncing will automatically begin. By default, only your primary calendar will be synced with your device. If you have additional calendars you’d like to sync, follow the instructions below.

III. Connection to Augsburg Contacts Directory (optional)

1. In "Settings", choose "Mail, Contacts, Calendars"

2. "Add Account" Select "Other", then "Add CardDAV Account"

3. Enter the following information

   • Server: google.com

   • User Name: username@augsburg.edu (you must use your full email address)

   • Password:

   • Description: Augsburg CardDAV (recommended description)

4. Click "Next" to verify the account configuration

    

    

 (Keywords: email, gmail, iphone, ipad, native)

http://go.augsburg.edu/iosnativegm

Last update 2015/03/17

Click the gear icon in the upper right of any of these services, and choose "Help"

Choose "Settings" or "Labs" (where available) for additional options.

(keywords: gmail, google, calender, docs, help)

http://go.augsburg.edu/gappshelp

Last Modified: 2015/03/17

Here is how to gain access to the Google Drive file: 

1. Sign out of your personal Gmail by clicking in the upper right corner (either click on the email address or your picture, then select Sign out).
   
   
   
   
2. Go directly to www.gmail.com and enter your Augsburg email address but do not enter your password. Click "Enter" (or the equivalent button) as if you are logging in. Gmail will redirect you to Inside Augsburg. Here you will enter you username and password, as usual. At this point, webmail should open for you.
   
   
   
3. You can also open a private browsing window in Firefox or incognito browsing window in Chrome (keyboard shortcut: Ctrl + Shift + N). For Safari, click File > New Private Window. The reality is that many people have multiple Gmail accounts (Augsburg webmail runs on Gmail), so using a private browsing window keeps Google from automatically connecting you to an account.
   
   
   
4. Then, return to the original link to the Google Drive file. Now, it should load correctly. 

Additional tip: Use one browser for Augsburg email and another for personal email. For example, use Firefox for personal email and use Chrome for Augsburg email.

Using the Taskbar is the most straightforward way to connect to a new Wi-Fi network. Here's how:

1. Click on the wireless icon in the bottom-right corner of the taskbar. (If you don't see the button, click the up arrow button on the left.)
   Note: Alternatively, you can open Action Center (Windows key + A), and then click the Network button in the Quick actions section to access the network flyout.
2. Select the wireless network you want to connect to.
3. Check the Connect automatically option (optional).
4. Click the Connect button.
   
5. Quick Tip: If you don't see any network listed, click the Wi-Fi button to turn on the adapter.
6. Enter the network security key (password).
7. Click the Next button.
   

Once you complete these steps, you will be connected to the network using a wireless connection.

Windows 10 - How to connect to a Wi-Fi network using Settings

Using the "Network & Security" settings page, you can set up Wi-Fi connections manually, and then when your device is in range, it'll connect automatically. Here's how:

1. Open Settings.
2. Click on Network & Security.
3. Click on Wi-Fi.
4. Click the Manage known networks link.
   

Click the Add a new network button.

Enter the network name.

Use the drop-down menu to select the Security type. (Usually, the security type is WPA2-Personal AES.)

Enter the network security key (password).

1. Check the Connect automatically option.
2. Check the Connect even if this network is not broadcasting option (optional).
3. Click the Save button.

After completing these steps, your computer will connect automatically to the Wi-Fi network you specified.

Link for support article with further instructions 

Windows 7 - How to connect to Home WiFi

1. Open Connect to a network.
   From the system tray (located next to the clock), click the Wireless network icon.
   Alternate navigation: click Start > Control Panel > View network status and tasks > Connect to a network.
   
2. Click the preferred wireless network.
   Wireless networks will not be available without a module installed.
   
3. Click Connect.
   If desired, ensure Connect automatically is selected.
   
4. Enter the Security key then click OK.
   You can obtain the security key from the screen of the Jetpack or by accessing the administration page.
   

Mac and Apple - How to connect to Wifi

Link to Apple's Support Website

Click in the menu bar, then choose a network. If Wi-Fi is off, click , then select Turn Wi-Fi On.*

If you connect to a public Wi-Fi network, a window might appear with terms and conditions you're asked to agree to before you can connect.

Connect to a secure Wi-Fi network

Secure Wi-Fi networks are password-protected and have by their names. 

1. Click in the menu bar. If Wi-Fi is off, click , then choose Turn Wi-Fi On.*
2. Choose a network.
3. Enter the password, then click Join. If you don't know the password to the Wi-Fi network, contact the network administrator.

How to Use Ethernet

To connect to the Internet over a wired connection, connect an Ethernet cable between your router or modem and the Ethernet port on your Mac.

Some Macs require an Ethernet adapter like the Belkin USB-C to Gigabit Ethernet Adapter, or the Apple Thunderbolt to Gigabit Ethernet Adapter

iPhone and iPad - How to set up a Personal Hotspot

A Personal Hotspot lets you share the cellular data connection of your iPhone or iPad (Wi-Fi + Cellular) when you don't have access to a Wi-Fi network.

Set up Personal Hotspot

1. Go to Settings > Cellular or Settings > Personal Hotspot.
2. Tap the slider next to Allow Others to Join.

If you don't see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.

Your personal hotspot will show up under your home Wifi options and you will be able to connect your hotspot to your computer. 

Android Mobile Devices - How to setup a hotspot connection

1. Open the Settings app
2. Select the Network & internet option
3. Select Hotspot & tethering
4. Tap on Wi-Fi hotspot
5. This page has options for turning the hotspot feature on and off. Additionally, you can change the network name, security type, password, and more;
6. Follow instructions to customize the hotspot feature to your liking.

Link for support article for setting up and using a hotspot on an Android mobile device

(Keywords: Takeout, Drive, Alumni)

go.augsburg.edu/takeout2

Last Update: 12/5/2018

1. Navigate to kbox.augsburg.edu and log-in with your AugNet credentials.
   
   
   
   
2. Click on "User Console Library" on the left side of the page. Then select "Read and Write Gold for Mac" from the list.
   
    
   
   
3. Click on the "Download" button at the bottom of the page to download the program. Once the file has completed downloading, you will need to change some settings on your Mac to ensure the program can be installed.
   
   
4. Navigate to "System Preferences" and select "Security & Privacy".
   
   
   
   
5. Click on the lock in the bottom left corner of the page which allows you to make changes, and under the heading "Allow applications downloaded from:" select the radio button for "Anywhere".
   
   
   
   
6. Return to the Read and Write Gold file you have downloaded and launch it.
   
    
   
   
7. Now you are ready to use Read&Write Gold on your Mac.
   
    

(Keywords: free, read, write, gold, readwrite, readandwrite, read&write)

 http://go.augsburg.edu/readwritemac

Last Update: 2015/03/18

1. Go to kbox.augsburg.edu and log-in with your AugNet credentials.
   
   
   
   
2. Click "User Console Library" on the left side of the page. Then select "Read and Write Take Home for Download" in the list.
   
   
   
   
3. Click the "Download" button at the bottom of the page to download the program.
   
   
   
   
4. Once the file has completed downloading, run the "ReadWrite.exe" file. This will ask you to extract the file to a location.
   
   
   
   
5. Once the program has been extracted, navigate to the appropriate folder (defaulted to the Downloads folder) and run the "Setup.exe" file. 
   
   
   
   
6. This will begin the install of Read & Write Gold. Wait for the program to install. Once it is installed, run Read & Write Gold on your PC.
   
    

(Keywords: free, read, write, gold, readwrite, ReadWrite)

 http://go.augsburg.edu/readwritepc

Last Update: 2015/03/18

1. Log into ArcGIS Online: https://augsburgu.maps.arcgis.com
   
   
   
2. Select "Map" from the horizontal menu at the top of the page. The My Map page will open. Follow a guided tour, or follow the steps below.
   
   
   
   
3. Zoom in to the level appropriate for the data you wish to display on the map. Click the plus sign (or use keyboard shortcuts such as [Ctrl + +] or [Ctrl + scroll the wheel on your mouse].
   
   
   
   
4. Click Basemap to add a background map Add layers of data via the "Add" button. Try selecting "Browse Living Atlas Layers" to "Add to Map" > "As Layer". You can also select a layer to add as the basemap itself.
   
   Tip: Blog on creating basemaps using layers  (create hybrid basemaps by combining multiple layers)
   
   For example, select the "Imagery" Basemap and Add the Living Atlas Layer for the CDC's Vulnerability Index (SVI) - 2014 socioeconomic SVI, census tract level.
   
   
   
5. Use the tools under the layer or the More button (three-dots) to change the way the layer looks. For example, change the transparency.
   
   
   
   
6. Select "Analysis" and review the types available. These may take some time to process and will generate an error if the proper data is not available in the map.
   
   Tip: Blog on Spatial Analysis
   
   
7. Select "Save" > "Save As" to save a new map.
   
   
   
8. Select "Share" to select the option for how you would like to share your map. You can make it public for the world to access, only available to the ACTC (Associated Colleges of the Twin Cities) / Augsburg group, copy a link to the map or move to the next iteration by creating a web app (e.g., StoryMap).
   
   
9. When you want to get back to your map, find maps and other content created in ArcGIS Online under the Content tab on the home page.

Related articles:
http://go.augsburg.edu/arcstorymap

1. Use media transcription standards such as those adopted by the FCC. These include: accurate spelling, sentence case, proper grammar and punctuation, when there are multiple speakers, identify who is speaking in the video using speaker labels, capture non-speech sounds inside [square brackets], transcript verbatim for broadcast media. Be careful not to obscure onscreen text with captions.
   
   
   
2. Access YouTube while logged into your Augsburg account: Click the Google Apps button and select YouTube.  If YouTube is not listed, click "More" to find the YouTube app.
   
   
   
   
3. Click Sign In to log into YouTube.
   
   
   
   
4. If you have multiple channels, select the one you wish to work in. Otherwise, click the left menu and select "My Channel".
   
   
   
   
5. Select the Upload button.
   
   
   
6. Select the security of the video and drag the video file into the window.
   
   
   
   
   
7. Fill in the Basic info, such as title of the video. Make sure to select the "Advanced Settings" tab to remove the commenting/rating options and to enabled Community Contributions to captions. When the video processing is complete, click the blue "Publish" button in the upper right.
   
   
8. Click the "Video Manager" button.
   
   
   
9. Click the "Edit" drop-down and select "Subtitles/CC" to add captions.
10. Click the blue "Add new subtitles or CC" button, and select the preferred language.
    
    
11. Click "Transcribe and Autosync" to listen to the video and type as you go. The video will pause during typing. You can also paste in a script you typed ahead of time which usually generates a more polished set of captions.
    
    
12. Select the blue "Set Timings" button and apply to "My drafts" to align settings with your typed transcript. A new window will open showing the captions along with timings. Make edits and then click the blue "Publish" button.
    
    
13. If you already have many videos uploaded to YouTube which need captions, it can help to allow community contributions. From the Video Manager, click the "Actions" button > "More actions..." > "Community Contributions".
    
    
    
    
14. Select the option to allow viewers to add closed captioning content and click the "Submit" button.
    
    
    
    
15. The update may take some time to process. Check the box and click the "Yes, submit" button.
    
    
    
    
16. Share the link to contribute to your channel:
    
    
17. Now anyone can add closed captions by clicking the gear (or settings) icon on the lower right corner of the video frame and selecting "Add subtitles/CC", or they can use the shared contribution link to view a list of videos and select the "Contribute" button under the Action column.
    
    
    
    
18. Select "English" as the language if this will be the preferred caption language.
19. Prepare to play the video and type in the "Add subtitles" text box. The video will pause as you type unless you uncheck this option (located below the video). If the video does not auto-play after you stop typing, press Shift + Spacebar to start it up again. It will automatically pause when you begin typing.
    
    
    
    
20. Once the video has been captioned, it needs to be reviewed. Check for and fix typos or wrong subtitles. Click "Approve" to finish the review (it can be approved by the owner of the video which is best in the case of Augsburg materials or it will automatically be approved after a number of approvals are made).

keywords: closed caption, closed captioning, closed-caption

Shortlink: http://go.augsburg.edu/youtubecc

You may choose to Star courses to create your own custom list of courses for the current semester:

 Repeat this process at the end of the semester, un-starring the courses you are finishing, and starring the courses you are starting.

http://go.augsburg.edu/dashboard

1. To mount your Student drive in Linux you will first need to install the ncpmount application:
   
   From the terminal under Fedora flavors of Linux:

   sudo yum install ncpmount

        enter [sudo] password

   From the terminal under Debian flavors of Linux:

   sudo apt-get install ncpmount

     or

   sudo aptitude install ncpmount

        enter [sudo] password

2. Once you have ncpmount installed, you just need to open the terminal and get use the following signature:
   
   sudo ncpmount -S STUDENT -A student.augsburg.edu -U <username.firstLetterOfUsername.students.augsburg -V student_home /<mountpoint>


3. If you do not wish to type this every time, you could simply create a shell script to run when you want to mount your Student Drive.
   
   
4. Create a file in your home folder named networkMount.sh that contains:
   
   #/bin/sh
sudo ncpmount -S STUDENT -A student.augsburg.edu -U <auggie.a.students.augsburg -V student_home /media/auggie/netshare
   
   
5. This will then ask for the [sudo] password, and then your augsburg password to mount the drive. You can avoid entering the password by adding the  -P argument to the command followed by the password, although entering the password this way is not advisable.

(keywords: mount, linux, network, folders)

Last Modified: 2015/03/18

Alternatively, you may log in with your Augsburg username and password.

Print jobs will expire if not printed in a timely manner. Jobs will expire after 4 hours if not released to be printed. If you forget to pick up your printed item, you can always resend the file.

1. Open a web browser and go to https://iprint.augsburg.edu.
   
   Note: If you have not installed the iPrint software, click the button on the top left for "Install iPrint Client" to download the software. Double click the downloaded file to install the iPrint software. You will need to exit out of the browser and reopen it before continuing to the next step.
   
   
   
2. Open the web page https://iprint.augsburg.edu. Scroll down until you see the item in the first column named "HC-FollowMe-Printer". Click the "printer" (actually, a print queue) to install it on your computer.
   
   
   
3. Open the file you wish to print. Select the printer named "HC-FollowMe-Printer" and print the job.
   
   
   
4. Go to the printer you wish to retrieve your items. If you set the job to print in color, make sure to pick it up from a printer capable of color printing (e.g., 3rd level workroom). Stapling is available via the printer for workrooms on all levels.
   
   
   
5. If you send a document multiple times to the print queue, you can select the print job and delete it from the printer to save paper and toner.
    

1. Open the person's H-drive and check for a temporary file. If one is found, open it through Microsoft Word normally if a doc file. Otherwise open with Microsoft Word having selected "all files" from the drop-down menu where it says .
   
   
2. If the temporary file is not already in the H-drive, you will need to salvage it. Go to Computer, then right click on the student's H-drive and select "salvage files".
   
   
3. Sort by "date deleted" and select the file(s) matching the lost file's name. Also check for file size; for example, 1KB will not yield much useful data, however a larger size probably will.
   
   
4. Select "salvage file". This will send the temporary file to the H-drive.
   
   
5. Repeat step 1.
   
   
6. If the newly salvaged file is not visible on the H-drive, go to Organize--> Folder and Search Options--> View and uncheck "hide protected operating system files".
   
   
7. Repeat step 1.
   
   

(keywords: salvage, files, windows, recover)

Last Modified: 2015/03/17

Note: The very first time you join a Zoom meeting from a particular computer, you will be prompted to download and install the program. Follow the prompts that show up on your screen.

Beginning November 22, 2019, Zoom will prompt anyone joining a meeting via the ID number to enter a password.

1. Go to https://augsburg.zoom.us/
   
   
   
2. Click "Join a Meeting".
   
   
   
   
3. Next, enter the Meeting ID number and click Join.
   
   
   
   
4. Click the green "Join Audio Conference by Computer".
   
   
   
   
5. Check the two buttons in the lower left corner to mute or activate the microphone and to turn on / off video.
   
   
   
   

Links to other tutorials:

http://go.augsburg.edu/zoomprep

1. Sign into https://augsburg.zoom.us
   
   (How to sign in via SSO (Single Sign On): https://go.augsburg.edu/zoomhowto)
   
   
   
   
2. From the top left menu, select "My Profile" to verify "Use this ID for instant meetings" is set up. A green check mark indicates it is turned on.
   
   
3. If it is not turned on, then click the blue Edit link to the right of the Personal Meeting ID section to click the checkbox next to "Use this ID for instant meetings". Now, every time you host a meeting in Zoom (unless using the scheduler) your associated Meeting ID and link will be used (these items are redacted in the image above).

Zoom Video Conferencing Setup:

 Note: The first step is to go to the Augsburg Zoom site and sign in with to set up your Zoom account to be associated with your Augsburg account.

1. The host of the meeting starts by logging into the Augsburg Zoom site or by installing and opening Zoom via the computer applications menu. The host will provide a link and meeting ID for participants to connect to the Zoom video conference.
   
   
   
2. Connection options:
   a. Connect via the link provided in email or the calendar invitation depending on how the host sent the link.
   b. Connect by going to the Zoom site and entering the 9-digit Meeting ID number or Meeting Name.
   
   
   
   
3. The very first time you use Zoom on a computer, you will need to log in via the SSO (Single Sign On)"Login with SSO" option. If you see these prompts, choose the options as indicated below. Enter "augsburg" if the next field is blank.
   
    
4. Click "Start with video".
   
5. Move the mouse pointer to the bottom of the screen to view the toolbar. If the toolbar hides, point the mouse at it to make it appear.
   
   
   
   
   If sharing the screen, the toolbar moves to the top and looks slightly different.
   
   
   
   
   Click the   "Annotate" button to open the Annotation toolbar. Click the "More" button to see options such as Recording.
   
   
   
   
   
6. When sharing the screen as a Whiteboard, the Annotation toolbar becomes available.
   
   
   
   
7. The Chat pane can be helpful for collecting questions for the speaker or for using as a back-channel during a presentation.
   
   
   
   
8. Raise Your Hand
   
   
   a. Click the "Participants" button to open the Participants pane.
   b. Select the "Raise Hand" link to indicate your desire to speak.
   c. A hand will appear next to the participant name and the instructor will receive a visual cue that the hand is raised:
   
   
   
   
9. Mute/Un-Mute the Microphone
   
   When the microphone is green, it is on. Click to turn it off (mute).
   When the microphone displays with a red slashmark, click to turn on the mic (un-mute).
   
   
10. Zoom recordings are automatically saved to your documents folder under \\Documents\Zoom. Make sure you start to record only when the presentation is ready, not as you are getting prepared. The recommended length of video recordings is between 1-10 minutes for content. Videos can be uploaded to Google Drive or YouTube (best option for closed captioning) to be shared. Note: Delete the video file off of the hard drive in classroom computers to avoid performance issues.
    
    
    
    

Links to other KB articles:

http://go.augsburg.edu/youtubecc (upload the recording to YouTube and add closed captions)
Zoom Live Trainings    
Zoom Tutorials
How to Zoom YouTube Videos
Zoom website: http://go.augsburg.edu/zoom

http://go.augsburg.edu/zoomhowto