For basic service problems and cable outlet problems, call (800) COMCAST and follow the prompt. You are responsible for being available to escort the Comcast representative in your building during your scheduled time.

We have a commercial contract with Comcast Cable. Reminding them of this when you are calling may help them locate your room in their database.

Contact Comcast Cable Cable for any extended services beyond basic cable service at (800) COMCAST.

Please attempt to contact Comcast Cable before you file a ticket with the TechDesk. If your problem remains unresolved, please file a ticket with the TechDesk concern form.

4. If the SafeConnect policy key is already installed on your computer, you will be prompted to log in once a month. Otherwise, proceed to the next step.

5. When you launch your favorite browser, it will automatically display the Wireless Internet login page. (If it does not, click the “Reload” button in your web browser).

6. Enter your AugNet username and password in the Wireless Internet login page, and click “Submit”.

7. After you log in, the system will prompt you to download and install the SafeConnect Policy key. Click the [Download] button to download the installer. After downloading the installer, double-click on it to install the Key on your computer.

8. When the Key is finished installing, it will open and ask you to log in. Log in with your AugNet username and password.

The SafeConnect must be able to access the internet before it will pop up. If you have a personal firewall program installed on your computer (such as Norton Internet Security) you may need to configure that firewall program to allow the SafeConnect to access the internet.

9. The Key will check your computer to see if it meets the security requirements. If it does, you may now open your web browser to view pages.

10. If your computer does not meet all requirements, you will be directed to a web page that will explain what you need to do in order to meet those requirements. Your internet access on the Augsburg network will be restricted until all requirements are met.

You may connect your laptop to a different network named Augsburg-Guest even if your computer does not meet the security requirements for the Augsburg network.

When you are not on Augsburg’s campus, SafeConnect will be dormant on your computer and will not affect your ability to connect to other wireless or non-wireless networks.

(keywords: safeconnect, windows, compliance)

Requirements:

You are responsible for installing all applicable security updates to your computer via Software Update (Mac) or another appropriate tool (Linux).

Before you connect:
Make sure you have:

• A computer with an Ethernet card -- Check the documentation that came with your computer to find out if it is equipped with an Ethernet card.
• An Ethernet cable or wireless connection.
• Your AugNet username and password.

When you're ready to connect:

1. Connect your Ethernet cable to your computer and to the network port in your room or turn on your wireless signal and connect to the AugStudent network.
2. Open your web browser. You will automatically be directed to the SafeConnect page.
3. Enter your AugNet username and password and click "Log In". This registers your computer on Augsburg's network.

Now, you're finished! You'll need to sign into the SafeConnect web page once a month in order to get back on the Internet. This prevents unauthorized use of the residential Internet connections.

http://go.augsburg.edu/resnetmaclnx

Last Modified: 2013/01/18

Augsburg College provides one active (local) phone line in each student residence.  The exceptions are the fourth-floor suites in the Oren Gateway Center, which are provided with more than one line due to the large number of residents in those suites.

Long Distance Service

Augsburg College does not provide long distance service for students living in residence halls. If you wish to make long distance calls from your residence hall, you may use a calling card issued through your home phone provider, a pre-paid calling card, or your own cell phone.

Reporting Problems with your Phone Line
Please contact the TechDesk at 612-330-1400 if you experience problems with the telephone line in your residence hall. 

Voicemail and Call Waiting
Augsburg College offers students the choice of adding voicemail or call waiting services to their phones in their residence halls. Either service is available for $20 per semester or $40 for the full academic year. The rate for summer (May through August) is also $20.

To sign up for voicemail or call waiting, fill out the online application.

Voicemail/Call Waiting FAQ’s
In response to some of the more frequently asked questions:

• Applications may be completed at any time, but charges will not be pro-rated.
• You must reapply for service at the beginning of each new academic year.
• Services applied for prior to the beginning of the school year or semester will usually be installed prior to the first day of classes of the indicated term. At all other times, service will be installed within five (5) business days.
• School year residents remaining on campus during the summer must apply for summer service (transfers are acceptable).
• Billing for telecommunications services will be notated on the student's fee statement.
• Only one application is required per telephone line.  The cost of service can be paid for by an individual resident, or split equally among roommates.