When clicking the "Webmail" link from Inside Augsburg opens a personal Gmail account instead of your Augsburg email, try one of the following options. If using Augsburg computers, it is best to always access personal Gmail via an incognito or private browsing tab. Otherwise, Google tries to be helpful by opening the last Gmail account accessed on your computer.

1. Sign out of Gmail by clicking in the upper right corner (either click on the email address or your picture, then select Sign out).
   
   
   
   
2. Go directly to www.gmail.com and enter your Augsburg email address but do not enter your password. Click "Enter" (or the equivalent button) as if you are logging in. Gmail will redirect you to Inside Augsburg. Here you will enter you username and password, as usual. At this point, webmail should open for you.
   
   
   
3. You can also open a private browsing window in Firefox or incognito browsing window in Chrome (keyboard shortcut: Ctrl + Shift + N). For Safari, click File > New Private Window. The reality is that many people have multiple Gmail accounts (Augsburg webmail runs on Gmail), so using a private browsing window keeps Google from automatically connecting you to an account.
   
   
   
4. Use one browser for Augsburg email and another for personal email. For example, use FireFox for personal email and use Chrome for Augsburg email.
   
   

Optional additional step: If you feel your personal and work Gmail accounts may be connected to each other, you may decouple them with the steps here:

http://email.about.com/od/gmailtips/fl/How-to-Unlink-Gmail-Accounts.htm 

1. Determine how you will communicate with the remote location in case of issues with the video conference connection.
   -Share cell phone numbers
   -Plan to open the Zoom chat in case there is no audio
   -Use Google Hangouts chat (It is a good idea for instructors to create a class group in Hangouts.)
   -Know how to connect to Zoom audio via phone.
   
   
2. Reboot the computer and make sure all updates have been applied to the operating system as well as for Zoom. Rebooting the computer is helpful to ensure memory is free and no processes are "stuck" when running video conference software such as Zoom.
   
   
3. Use a wired connection when possible via Ethernet cable. Avoid using public wireless such as at a coffee shop or hotel wireless. If hotel Wi-Fi is the only option, definitely test using Zoom via the hotel wireless to make sure you have a strong wireless signal.
   
   
4. Options for Zoom: schedule the conference for a specific time time through the Zoom website, https://augsburg.zoom.us, the Zoom app, or Zoom for GSuite in the Google Calendar.
   
   
5. If recording, Zoom will alert participants that the session is being recorded. They must agree or leave the meeting. If a recording of a class will be shown to an audience outside of that particular course section, then students must sign a release form. See the Augsburg Registrar site for the form. A release is not necessary if the recording is being made for students who are missing the class.
   
   
6. Consider the environment: angle of the camera, reduce background noise, appropriate lighting (sit near indoor lighting, close curtains - outside light creates contrast).
   
   
7. Hosting? Think through the video choreography. How will you transition from one activity to the next? For example, when moving from a slide show to writing on the whiteboard you need to consider what the camera "sees". Try the "New Share" option to seamlessly transition.
   
   
8. Conserve bandwidth so it is available for Zoom. When connecting from a non-Augsburg location it may be best to ask others in your home to refrain from using your home Internet service for streaming movies, playing games, music, etc. Zoom will display the message "Network connection is unstable" when bandwidth is too low.
   
   
9. Always have a back-up plan by posting materials online, knowing options for connecting via phone, etc.
   
   
10. Practice using Zoom with a peer or host a department meeting before teaching with Zoom.

Related knowledgebase articles:

Zoom Overview (Sign in, set up a meeting, learn the interface): http://go.augsburg.edu/zoomhowto

http://go.augsburg.edu/zoomprep

Updated: 2020/07/08

Please see your LFC if you have any questions. 

RefWorks:

• New reworks releasing late-2016 will be able to store docs like PDFs, in the cloud
• New version will be able to upload a document from your computer, so it can be used for more than just library resources
• made for libraries
• easy to “Export” from lib resources to RW
• can organize citations into folders
• To create bib, Create Bibliography, choose format
• Imports abstract
• Can add personal notes
• Word plug-in, requires admin privileges for Windows install, requires Java for Mac (true for new version?)
• How to add new record - “Add a new reference” or “Search an online catalog” - good option to find a resource is to search “Library of Congress” - can search by title, author, or ISBN
• Cost? Free!
• Good video tutorials

Mendeley:

• Mendeley.com
• Good tutorial videos to learn how to use
• Looks similar to Beta RW
• Desktop, iPhone, iPad, etc
• Data stored in cloud
• Web-based
• Chrome “Extension” for Mendeley - adds a red button in upper right of Chrome
• Also a standalone app for Mac - choose when to manually sync
• Can create a particular folder to be watched by Mendeley where you can save PDFs and Mendeley Desktop will automatically add PDFs to the cloud when you place them into this folder.
• Can hold PDFs
• Can annotate PDFs - private
• Tags
• Gives you suggestions based on what is in your library, last thing added to your library
• Uses “crowdsourcing”
• 2GB free, perhaps 500+ articles or more
• There is a search for duplicates option
• Word add-on - get from Mendeley website
• Can create groups for collaborating
• Would it work with Google Docs for collaborative writing?
• Could use Office OneDrive to store Word doc for collaborative writing.
• Auto-renaming option to automatically create new names for uploaded PDFs using Author, Title, Year, etc

Zotero:

• similar to Mendeley
• Cloud access
• iPad, phone, laptop
• Pricing - 300MB for free, 2GB $1.67/month
• Word plug-ins
• Pages plug-ins
• Zotero app for Mac, PC?
• Folders
• Tags
• Saves URLs
• Chrome Extension - Save to Zotero
• Pulls in URL from wherever you downloaded
• New resources automatically are put into whichever folder you have selected in the Desktop app
• Auto-syncs
• Can manually sync if adding things manually
• Word plug-in/add-on
• Does Z have an auto-rename feature to name PDFs if they have generic names?
• GoodReader iOS app can be used to mark up PDFs - highlighting, boxing, typing in margins. Then email marked up PDF to yourself, download on Mac/PC and drag PDF into Zotero Desktop app. You may want to keep an un-marked-up version, if you plan to share with students to read.

To prevent the risk of account lockouts after changing your Augsburg password, these steps should be taken on your non-Augsburg provided mobile devices. It is recommended to verify passwords are cleared for any Augsburg wireless networks (Augsburg and Augsburg Guest). 

We recommend you PRINT this article prior to coming to campus. 

 iOS (iPhone, iPad)

1. Tap Settings > WiFi (enable WiFi if currently off)
2. Tap the blue " i " circle icon next to the Augsburg network
3. Select Forget this network. If you do not see the option to forget a particular network, then that network has not been used by that device.
4. Reconnect to Augsburg WiFi and enter your current password 

Android

1. Tap Settings > WiFi (enable WiFi if currently off)
2. Tap and hold (long press) the wireless network name.
3. Select "Forget". If you do not see the option to forget a particular network, then that network has not been used by that device.
4. Reconnect with your current password.
   1. Security is MVCHAPV2
   2. CA Certificate: Do not check
   3. Anonymous Identity: (Leave blank)

 How to Delete a Wireless Network Profile in Windows 10

https://go.augsburg.edu/forgetnetwork

Last Updated: 2021-7

1. Click the Wifi icon at the botton on the task bar, then select "No network".
   
    
   
   
2. In the EAP method tab, select PEAP. 
   
   
   
   
3. For the Server CA certificate, change to "Do not check" .
   
   
   
   
4. Finally, add your Augsburg credentials, enter your Augnet username into the Identity text box.
   
   

(keywords: chromebook, chrome, wifi, wireless)

http://go.augsburg.edu/android

Last Modified: 2015/03/18

You'll need to download the app:

Get the app for the iPad or iPhone

Get the app for Android 

Get the app for your Laptop

When you get to the classroom

1. turn on the projector
2. press the "Wireless Projection" button (after the "On" button has stopped flashing).
3. open the app on your mobile device
4. press the "Projector" button
5. press "Other..."
6. enter the number you see on the screen after IP address (it should beging with 141.224)
7. enter they "Keyword" you see on the screen (a 4 digit number)
8. you are ready to choose  what you'd like to share: Photos, Documents, or a Web Page

How do I get a powerpoint in my list of documents?

Laptops will display anything on your screen. iPhones and iPads can show PDFs, Word, Powerpoint, Excel, and Keynote files. Androids can only show PDFs.

To get a document on your mobile device:

1. email yourself the document
2. find the email in your mail app
3. touch and hold the attachment icon until a choice comes up
4. choose "Open in Epson iProjection"

Epson has a website with more information.

Press the "Help" button if you have any questions or email us at classrooms@augsburg.edu 

http://go.augsburg.edu/projectwirelessly

1. Find and download the app "PocketCloud" from the App Store.
   
    
   
   
2. After you've installed "PocketCloud" open the app and tap on "Skip Wizard"
   
   
   
   
3. Tap on the "My Computer" button on the left hand side of the screen
   
    
   
   
4. Tap on the plus symbol +
   
    
   
   
5. Choose the connection type "Manual Connection"
   
   
   
   
6. Choose the connection method "RDP"
   
   
   
   
7. Tap next to "Host"
   
   
   
   
8. Type "rdp.augsburg.edu" on the text box
   
   
9. Save the settings and Connect
   
   
   
   
10. All you need to do at this point is log in onto Novell Network.
    
    

(Keywords: ipad, pocket, cloud, rdp, remote)

http://go.augsburg.edu/pocketcloud1

Last Modified: 2015/03/19

1. Choose a nicely-formatted name for your file.  
   
   Web links don't handle spaces well, so name your file something that doesn't use spaces.  Web links are also case-sensitive, so take note of which letters are capitalized and which ones are not.  
   
   Good choices:
   RouteInfo.PDF
   Meeting_Minutes.docx
   
   Poor choices:
   Route Info.PDF
   FiLe To ShArE.doc 
   
   
2. Save the file in your www folder, using the name you chose.  If you are not familiar with this process, instructions can be found at this link: http://go.augsburg.edu/wwwupload 
   
   
3. Email the link to the file. 
   
   The link will be in the following format.  Replace "username" with your actual AugNet username, and "FileName.EXT" with the actual name of your file from step 1.
   
   http://web.augsburg.edu/~username/FileName.EXT
    
   It is very important that you include the entire filename, including the letters after the dot at the end (like, .PDF, .docx, etc).  It's a good idea to copy and paste the link into a web 

This only applies to the Institutional Advancement office.

IA has a contact page that separates its staff into 4 sections: Leadership, Philanthropy & Support, Engagement, and Records & Data. See these categories here: http://www.augsburg.edu/giving/contact/

IT has to assign these office staff to a specific section in the Group Memberships part of iManager (Novell).

To add someone to a certain section on the Contact page, you will need give them a web group. The 4 options are listed below. The location for where these sub categories are housed is listed in bold.

Leadership Web - Under Institutional Advancement

Philanthropy & Support Web - Under Development

Engagement Web - Under Alumni & Parent Relations

Records & Data Web - Under Advancement Services

Why would I want to disable Javascript?

Javascript allows internet pages to do more complicated things than display stationary text and pictures. This includes more user interaction, such as dragging items around, opening menus, and enabling media.

This is great, but sometimes, Javascript will allow users to interact with too much information at once, causing Javascript to crash. Subsequently, many features of the web page become unusable.
An example of this that Faculty and Staff will occassionally encounter happens on moodle.
Sometimes when you drag a 'topic' category before or after a different while editting the page, Javascript will crash. Having a great amount of items in that category correlates with the problem.

To tackle this issue, we can disable Javascript! Once Javascript is disabled, sometimes an alternative web page will be offered. This alternative page won't likely be as fancy, efficient, or intuive as the past, but it is more reliable!

---How to Disable Javascript---

on a Mac with Firefox

With your Firefox browser open,

[Step 1] Double check that your firefox browser is selected by clicking the window with your cursor. "Firefox" will appear in the top menu and directly right of the Apple symbol.

[Step 2] Click on "Firefox" there to open the menu. Click and open "Preferences" in this menu.

[Step 3]  On the "Preferences" window, click the "Content tab". Click the box next to "Enable Javascript" to remove the solid blue filling.

[Step 4] Close the "Preferences" window and click the refresh  button to apply your changes.

Use these same steps to Enable Javascript again! Remember that many webpages require it to function.

on a Mac with Safari

With your Safari browser open,

[Step 1] Double check that your Safari browser is selected by clicking the window with your cursor. "Safari" will appear in the top menu and directly right of the Apple symbol.

[Step 2] Click on "Safari" there to open the menu. Click and open "Preferences" in this menu.

[Step 3]  On the "Preferences" window, click the "Security" tab. Click the box next to "Enable Javascript" to remove the solid blue filling.

[Step 4] Close the "Preferences" window and click the refresh  button to apply your changes.

Use these same steps to Enable Javascript again! Remember that many webpages require it to function.

on a Mac or PC with Chrome

With your Google Chrome browser open,

[Step 1] (Mac users) Double check that your Chrome browser is selected by clicking the window with your cursor. "Chrome" will appear in the top menu and directly right of the Apple symbol.

[Step 2] Click on "Chrome" there to open the menu. Click and open "Preferences" in this menu.

[Step 3] Chrome will open a new tab in your browser "chrome://settings/". Here, scroll down and click "advanced settings" at the bottom

[Step 4] With more options openned nagivate to "Content settings" under privacy and click it. Click and fill the circle next to "Do not allow any site to run Javascript" then click Done.

[Step 5] Close the "settings" tab and click the refresh  button to apply your changes.

Use these same steps to Enable Javascript again! Remember that many webpages require it to function.

on a PC with Firefox

With your Firefox browser open,

[Step 1] Click on the orange "Firefox" logo at the top left of your window. Click "Options" in the right blue sub-menu.

[Step 2]  On the "Options" window, click the "Content tab". Click the box next to "Enable Javascript" to remove the blue check.

[Step 3] Close the "Options" window and click the refresh  button to apply your changes.

Use these same steps to Enable Javascript again! Remember that many webpages require it to function.

on a PC with Internet Explorer

With your I.E. browser open,

[Step 1] Click on the blue gear to the top right of the window bar (directly below the minimize, maximum, and close buttons)

[Step 2] Click on "Internet Options" in the menu

[Step 3] Click on the "Security" tab

[Step 4] Click on the "Custom Level" button to open additional settings. Drag the menu far down to "Scripting"

[Step 5] Under "Active Scripting", check the box next to "disable"

[Step 6] Close the "Internet Options" window and click the refresh  button to apply your changes.

Keywords: javascript, browser, moodle

go.augsburg.edu/nojs

1. Open "Advanced Search Settings" as shown below:
   
   
   
   
   
2. Check the boxes that say "Include Events" and "Include Academics"
   
   
   
   
3. Click the "Update Results" button.
   
    

(keywords: schedule, astra, scheduling)

Last Modified: 2015/03/19

• on campus
• remotely via RDP (Remote Desktop Protocol)
• remotely via VPN

Once IT has set up a resource for a shared group purpose, non-IT staff are able to add/remove names. An LFC (Liaison for Computing) will discuss options with you to ensure a GAE resource is the best tool for meeting your needs.

It is important to maintain proper access in a timely manner for legal compliance and to avoid issues with trying to remove access for accounts which no longer exist. Changes update once per day and are not immediate, so access may not be available until the day after changes are made.

1. Go to https://internal.augsburg.edu/delegate.
   
   
   
   
2. Enter email address in the "Search by UserID" field and click the Search button.
   
   
   
3. Select "Add as delegate" or "Add as manager". Managers can give others access to the resource. Delegates are able to use the resource, access and respond to email or add items to a calendar.
   
   
   
   
4. To remove a person's access, click their username (the first part of email address (e.g., username@augsburg.edu), then click the "delete as delegate" button.
   
   
   

http://go.augsburg.edu/rdp
(keywords: shared mailbox, gmail)

Here is how to gain access to the Google Drive file: 

1. Sign out of your personal Gmail by clicking in the upper right corner (either click on the email address or your picture, then select Sign out).
   
   
   
   
2. Go directly to www.gmail.com and enter your Augsburg email address but do not enter your password. Click "Enter" (or the equivalent button) as if you are logging in. Gmail will redirect you to Inside Augsburg. Here you will enter you username and password, as usual. At this point, webmail should open for you.
   
   
   
3. You can also open a private browsing window in Firefox or incognito browsing window in Chrome (keyboard shortcut: Ctrl + Shift + N). For Safari, click File > New Private Window. The reality is that many people have multiple Gmail accounts (Augsburg webmail runs on Gmail), so using a private browsing window keeps Google from automatically connecting you to an account.
   
   
   
4. Then, return to the original link to the Google Drive file. Now, it should load correctly. 

Additional tip: Use one browser for Augsburg email and another for personal email. For example, use Firefox for personal email and use Chrome for Augsburg email.

Using the Taskbar is the most straightforward way to connect to a new Wi-Fi network. Here's how:

1. Click on the wireless icon in the bottom-right corner of the taskbar. (If you don't see the button, click the up arrow button on the left.)
   Note: Alternatively, you can open Action Center (Windows key + A), and then click the Network button in the Quick actions section to access the network flyout.
2. Select the wireless network you want to connect to.
3. Check the Connect automatically option (optional).
4. Click the Connect button.
   
5. Quick Tip: If you don't see any network listed, click the Wi-Fi button to turn on the adapter.
6. Enter the network security key (password).
7. Click the Next button.
   

Once you complete these steps, you will be connected to the network using a wireless connection.

Windows 10 - How to connect to a Wi-Fi network using Settings

Using the "Network & Security" settings page, you can set up Wi-Fi connections manually, and then when your device is in range, it'll connect automatically. Here's how:

1. Open Settings.
2. Click on Network & Security.
3. Click on Wi-Fi.
4. Click the Manage known networks link.
   

Click the Add a new network button.

Enter the network name.

Use the drop-down menu to select the Security type. (Usually, the security type is WPA2-Personal AES.)

Enter the network security key (password).

1. Check the Connect automatically option.
2. Check the Connect even if this network is not broadcasting option (optional).
3. Click the Save button.

After completing these steps, your computer will connect automatically to the Wi-Fi network you specified.

Link for support article with further instructions 

Windows 7 - How to connect to Home WiFi

1. Open Connect to a network.
   From the system tray (located next to the clock), click the Wireless network icon.
   Alternate navigation: click Start > Control Panel > View network status and tasks > Connect to a network.
   
2. Click the preferred wireless network.
   Wireless networks will not be available without a module installed.
   
3. Click Connect.
   If desired, ensure Connect automatically is selected.
   
4. Enter the Security key then click OK.
   You can obtain the security key from the screen of the Jetpack or by accessing the administration page.
   

Mac and Apple - How to connect to Wifi

Link to Apple's Support Website

Click in the menu bar, then choose a network. If Wi-Fi is off, click , then select Turn Wi-Fi On.*

If you connect to a public Wi-Fi network, a window might appear with terms and conditions you're asked to agree to before you can connect.

Connect to a secure Wi-Fi network

Secure Wi-Fi networks are password-protected and have by their names. 

1. Click in the menu bar. If Wi-Fi is off, click , then choose Turn Wi-Fi On.*
2. Choose a network.
3. Enter the password, then click Join. If you don't know the password to the Wi-Fi network, contact the network administrator.

How to Use Ethernet

To connect to the Internet over a wired connection, connect an Ethernet cable between your router or modem and the Ethernet port on your Mac.

Some Macs require an Ethernet adapter like the Belkin USB-C to Gigabit Ethernet Adapter, or the Apple Thunderbolt to Gigabit Ethernet Adapter

iPhone and iPad - How to set up a Personal Hotspot

A Personal Hotspot lets you share the cellular data connection of your iPhone or iPad (Wi-Fi + Cellular) when you don't have access to a Wi-Fi network.

Set up Personal Hotspot

1. Go to Settings > Cellular or Settings > Personal Hotspot.
2. Tap the slider next to Allow Others to Join.

If you don't see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.

Your personal hotspot will show up under your home Wifi options and you will be able to connect your hotspot to your computer. 

Android Mobile Devices - How to setup a hotspot connection

1. Open the Settings app
2. Select the Network & internet option
3. Select Hotspot & tethering
4. Tap on Wi-Fi hotspot
5. This page has options for turning the hotspot feature on and off. Additionally, you can change the network name, security type, password, and more;
6. Follow instructions to customize the hotspot feature to your liking.

Link for support article for setting up and using a hotspot on an Android mobile device

AAC (Academic Affairs Committee) web site
Find deadlines for course and program submissions and approvals.

Budget Access
The LFC will submit a ticket once notified of when you need access. The Senior Financial Analyst is responsible for approving the request. Then, access will be set up by a member of the Administrative Information Systems area of IT.

• Viewing Unit 4 Agresso budget reports online

Department Websites
Each department has a web content editor assigned who is often a faculty member within the department. Web content editors are required to go through web accessibility training. Contact Marketing and Communication for more information. Faculty listed on the department web site are removed at the end of the account auditing process.

Directory Updates
Contact your LFC for any changes needing to be made.

E-mail "Distribution Lists"
Moodle Community Major sites provide QuickMail with students auto-enrolled in their declared major / minor site and listed by category in the QuickMail Sections field to enable you to email particular groups of students in your area. Google Groups may be requested to manage email lists for full-time vs. part-time faculty within a department. These groups must be maintained by someone within the academic department.

Faculty On-boarding Process (*Augnet sign in required*)

• Request keys from Public Safety
• Request business cards, name badges, and personalized letterhead from the Copy Center

Faculty Research Equipment
Your department liaison for computing can assist with purchasing hardware and software that will be used for research. IT needs to maintain inventory of these items for auditing and insurance purposes. In some cases, management software needs to be installed so we can push security updates to these devices. Another benefit of IT making the purchase is that the purchasing paperwork can be handled via our P-cards instead of faculty buying equipment and then waiting for reimbursement.

Office Moves
Academic LFCs need to be made aware of office moves by faculty and/or department chairs. How we assist with office moves:

• Ensure damaged Ethernet cables are replaced
• Help move computer, peripherals, and the phone
• Update the Directory, which pushes to the public facing department websites

Options for Moodle/EdTech Development
A general overview of AugNet resources is offered by the LFC,  as well as a Library Orientation. If a new instructor is teaching in the hybrid format, additional time with the E-Learning Specialist can be scheduled. New faculty receive an  “IT Welcome Letter” and emailed invitation to schedule an individual orientation.

Moodle development sessions can be requested for your department or inter-departmental groups at any time. Departmental Moodle Huddles, offered in the past, were typically scheduled in May. Moodle Co-horts, approved by the Deans, are offered to address specific needs. The E-Learning team presents on relevant and timely features, showing the possibilities of available technology. A collaborative site with multiple instructors and Department Chair as a space where faculty can work together to develop a course can be set up by request.

One-on-one scheduling is available either in-person or via a remote session based on availability anytime throughout the year. Please keep in mind that the first few weeks of a term are extremely busy, particularly with new hire orientations. Online development is available for faculty via Moodle 101, http://go.augsburg.edu/moodle101 followed by successive interactive online courses developed by the E-Learning Team.

Options for Professional Development:   Center for Teaching & Learning

Public Facing Faculty Web Sites
Each faculty member has direct control over their own site, and can use a web platform (rather than web-accessible Word or PDF documents) to showcase their work and scholarship. Individual faculty web sites can be requested through Marketing Communication's Project Request System. Send a photo, or request a professional photograph be taken, and a bio. If a faculty member appears in your department on the Inside Augsburg Directory, then they will appear on the list for your department.

Personal Web Sites for Faculty, Staff, & Students via Engage (AugBlogs)
Log into Engage with your Augsburg credentials (username and password). Engage is based on the WordPress platform.

University Social Media web site (Facebook, Twitter, Instagram, etc.)
Some departments have social media accounts. Accounts must be set up in coordination with the Marketing and Communication Department and your LFC. An email alias will be created and can be assigned to a member of your department to receive notifications for said account. The LFC will share the username/password info with the IT Director and list the account email alias and contact in a Google Sheet shared with Marketing and Communication.

Student Workers
Please inform your LFC of when Student workers are hired and when they end their service. There are two important things LFCs on the backend of the network to assist with student workers: 1) Set up printing so that they may charge departmental print jobs appropriately; 2) Add or remove them from your department directory to allow or remove access to your department files and email lists.

IT Department Structure  

The Information Technology Department is composed of three areas: User Support, Systems/Network (SysNet), and Administrative Information Systems.

User Support includes:

• Administrative Liaisons for Computing (LFC) for business staff support
• Academic LFCs and an E-Learning Specialist to support faculty/academics
• Teaching and Learning Spaces LFC
  
• TechDesk, which provides both student and faculty support

IT Policies

• Printing - The print "count" is counting units, not actual print jobs or dollar costs. See the IT policy on printing to view how units correlate to each type of print job.
  
  

Faculty and Staff Main Computers
Faculty and staff computers are ordered in the spring. Please let your LFC know if any additional faculty or staff will be joining the department who warrant an Augsburg computer.

• Computers are leased on a multi-year cycle. The Augsburg College UPC label on the computer notes the year a computer lease ends. The two digits before the hyphen indicates the year, for example “YY” indicated the year: xxxxxxYY-xxxxxx. So if YY is equal to 20, then the computer will be replaced in the summer of 2020.
  
  
• Computers are provided to faculty teaching .75 FTE or higher with a choice of Mac or Windows & desktop or laptop. Instructors below this level will need to use adjunct desktops on campus or provide their own laptop. Microsoft Office software is available for faculty, staff, and students at no cost.
  
  
• This is a “flat lease” so it is important to indicate what computers are needed in the Spring. LFCs will reach out to faculty and staff to determine the type of computer to order. Customizations are not available. Choices are limited to either Mac or Windows machines and either laptops or desktops. You will need to predict how many computers are needed for the entire year as the number of computers purchased is determined once a year. Faculty may need to consider selecting the computer which works best for the software they use. Once the order for the lease is made, no further computers will be ordered until the next year's leasing cycle. IT starts working on the lease order in February, finalizes numbers by April, and orders in May.
  
  
• External monitors for laptop users can improve efficiency with more screen real estate. Consider purchasing one per year out of your Department budget.

• With the exception of external optical CD/DVD drives, peripherals (mouse/keyboard) for laptops are not covered under the IT budget.
  
  
• Computers come with the latest stable operating system that is compatible with our network, Microsoft Office, three browsers, a video player. Additional software can be installed. LFCs will install SPSS or other software specifically needed for your discipline.

1. Change your Gmail out of office message and voicemail message (log into voicemail and press 82 to change your greeting)  to let people know how to reach you. Augsburg email accounts will stay in-tact for emeriti professors though not voicemail needs to be reassigned to another member of the organization due to a limited number of voicemail licenses. For those faculty who used @augsburg.edu as their primary email account and receive a notice the account will be disabled, you may request an auto-reply which will include your personal email address where you can be reached. This will be in effect for 6 months.
   
   
   
2. If you would like a copy of your Google Calendar, Drive, Email, etc. you can export a copy using Google Takeout. Contacts must be exported separately.
   
   
   
3. File cleanup (Emeriti keep access to their home network drive (H: drive) and Google Drive) though all files on Augsburg computers need to be backed up to a Google drive or personal storage solution, such as an external hard drive or flash drive so the files can be transferred to a personal computer. If YouTube videos are stored on a channel associated with your Augsburg account are desired to be kept, downloading the videos onto external storage is the best option. It may be possible to copying the videos over to a personal channel playlist. 
   
   
   
4. Backups of Moodle courses can be created via: http://go.augsburg.edu/moodlebackup
5. Augsburg laptops will be reimaged to overwrite all data stored on the computer before being returned to the leasing company or reassigned to another member of the faculty.
   
   What does reimage mean?
   
   "Reimage is the process of removing all software on a computer and reinstalling everything. A reimage is necessary if your operating system becomes damaged or corrupted. You may also need to reimage if your system is plagued with spyware problems. The word reinstall is often used in place of reimage." (Beal, June 2017, Webopedia)
   
   
   
6. How can I get rid of confidential paper files?
   Open a Facilities Request on Inside Augsburg to ask for boxes of confidential files to be picked up when the monthly shredding service visits.

To ensure you are logging to to Augsburg's network, which is especially important if you are logging in to a Windows computer for the first time, and if you want access to Orgs, Facstaff, and Student folders, use the "Log on to OES Network" option. OES Network is the new name for the Novell Logon, which was represented by a red letter "N".

If you are already logged in to Windows and not finding your Orgs, Facstaff, and/or Student folders in the Computer icon, you can log in to OES Network by clicking the arrow in the lower right corner, then right-click the OES icon shown in the orange circle below. Choose "OES Login..."

http://go.augsburg.edu/oeslogin

Alternatively, you may log in with your Augsburg username and password.

Print jobs will expire if not printed in a timely manner. Jobs will expire after 4 hours if not released to be printed. If you forget to pick up your printed item, you can always resend the file.

1. Open a web browser and go to https://iprint.augsburg.edu.
   
   Note: If you have not installed the iPrint software, click the button on the top left for "Install iPrint Client" to download the software. Double click the downloaded file to install the iPrint software. You will need to exit out of the browser and reopen it before continuing to the next step.
   
   
   
2. Open the web page https://iprint.augsburg.edu. Scroll down until you see the item in the first column named "HC-FollowMe-Printer". Click the "printer" (actually, a print queue) to install it on your computer.
   
   
   
3. Open the file you wish to print. Select the printer named "HC-FollowMe-Printer" and print the job.
   
   
   
4. Go to the printer you wish to retrieve your items. If you set the job to print in color, make sure to pick it up from a printer capable of color printing (e.g., 3rd level workroom). Stapling is available via the printer for workrooms on all levels.
   
   
   
5. If you send a document multiple times to the print queue, you can select the print job and delete it from the printer to save paper and toner.
    

1. Open the person's H-drive and check for a temporary file. If one is found, open it through Microsoft Word normally if a doc file. Otherwise open with Microsoft Word having selected "all files" from the drop-down menu where it says .
   
   
2. If the temporary file is not already in the H-drive, you will need to salvage it. Go to Computer, then right click on the student's H-drive and select "salvage files".
   
   
3. Sort by "date deleted" and select the file(s) matching the lost file's name. Also check for file size; for example, 1KB will not yield much useful data, however a larger size probably will.
   
   
4. Select "salvage file". This will send the temporary file to the H-drive.
   
   
5. Repeat step 1.
   
   
6. If the newly salvaged file is not visible on the H-drive, go to Organize--> Folder and Search Options--> View and uncheck "hide protected operating system files".
   
   
7. Repeat step 1.
   
   

(keywords: salvage, files, windows, recover)

Last Modified: 2015/03/17

Connecting from a PC computer

1. Open Remote Desktop Connection

2. Enter rdp.augsburg.edu as the Computer name

3. Expand Options

4. Make sure that the Username is AD/"username" in the General tab. The "Save Credentials" option should be checked as well! 

5. Click on the Advanced Tab

6. Under Connect from Anywhere, click on Settings/Configure.

7. Enter gateway.augsburg.edu as the Server Name.  Also, change the login method to "Ask for Password (NTLM)" and uncheck "Bypass RD server for local addresses"

7. Click OK, Collapse the Options area, and click Connect

8. These settings should persist until they are changed.  You could also choose the "Save As" option to create a shortcut using these settings.

Connecting from a Mac computer

See the attached document for how to set it up for a Mac computer.

Last Edited: 12.13.18 JM

https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/479/19/

Note: The very first time you join a Zoom meeting from a particular computer, you will be prompted to download and install the program. Follow the prompts that show up on your screen.

Beginning November 22, 2019, Zoom will prompt anyone joining a meeting via the ID number to enter a password.

1. Go to https://augsburg.zoom.us/
   
   
   
2. Click "Join a Meeting".
   
   
   
   
3. Next, enter the Meeting ID number and click Join.
   
   
   
   
4. Click the green "Join Audio Conference by Computer".
   
   
   
   
5. Check the two buttons in the lower left corner to mute or activate the microphone and to turn on / off video.
   
   
   
   

Links to other tutorials:

http://go.augsburg.edu/zoomprep

1. Sign into https://augsburg.zoom.us
   
   (How to sign in via SSO (Single Sign On): https://go.augsburg.edu/zoomhowto)
   
   
   
   
2. From the top left menu, select "My Profile" to verify "Use this ID for instant meetings" is set up. A green check mark indicates it is turned on.
   
   
3. If it is not turned on, then click the blue Edit link to the right of the Personal Meeting ID section to click the checkbox next to "Use this ID for instant meetings". Now, every time you host a meeting in Zoom (unless using the scheduler) your associated Meeting ID and link will be used (these items are redacted in the image above).

• LFCs would love to show a new tech tool or tip for 5 minutes at Department meetings.
  
• Allow extra time for setup and audio/video troubleshooting if using web conferencing software.
• Share presentations/handouts ahead of time with remote attendees.
• Remind people to state their name before speaking for the remote attendees (even when using a camera is used if a document is being presented, then the outside callers cannot see the person speaking).

• If some faculty will connect remotely, consider using Google Hangouts instead of Skype for the following reasons:
• Google Hangouts has a chat capability which will allow for verbal communication and asking of questions even if audio isn’t working.
• Skype accounts must be created by those not having one, whereas Google Hangout accounts are inherently part of Augsburg accounts.
• Version incompatibility is not an issue as Hangouts is web-based.
  
  
• Use rooms adequately geared for remote connections:
• OGC 103 has dropped mics from the ceiling; the doc cam can be used as a webcam  to show half the room (if it is important for the outside caller(s) to view the people in the room).
• OGC 100 requires ordering of the Events “Skype cart” for use of webcam.
• Lindell 202 and all tech classrooms have a doc cam which can be used as a webcam and microphone.
  
  
• If viewing each other on screen is not as important as the information being presented, consider using Google Hangouts to share the display screen.
• If the meeting needs to be recorded, contact your LFC for options.

Updated: 2/3/2016

1. Click on the Microsoft symbol at the bottom left hand corner of the screen.

2. Then, type in Camera.

3. Click on Camera

4. The image of the forward facing camera will pop up on the screen.

5. Click on the camera icon in the app window located on the upper left hand side. There is where you can switch to the document camera and back to the forward facing camera.

6. To adjust the focus manually, click the "expand" arrow at the top-center of the screen.

7. Select the focus icon to toggle the autofocus.

8. A slider will appear on the right side of the window which will allow manual focus adjustment.

(keywords: camera, doccam, doc cam )

http://go.augsburg.edu/doccamera

Last Modified: 2018/11/08

Faculty and Staff can view and print their Pay Slips online through Unit4 Agresso Web / Administrative Self Service 

Prerequisites: PDF viewer application (such as Adobe Reader); Enable popups to for terra.augsburg.edu

Pay Slips are found through Unit4 Agresso Web link on Inside Augsburg. 

To get there, follow these steps:

1. Login to Inside Augsburg (inside.augsburg.edu)
   
   
2. Click on Administrative Tasks and then Unit4 Agresso Web.
   
   
3. Make sure 'Windows password authentication' is selected in the drop-down dialog box just above the login area. Enter your AugNet username, AD for domain (this has changed from the previous version), and your AugNet password. Click Login
   
   
4. Upon successful login, you will come to your Personnel Information page.
   
   
5. Click on the Paperclip button in the upper-right area (highlighted in red below).
   
   
   
   
6. The Document Archive will open after a pause.
   On the left you will see folders to choose from. In the document view you can change view from a grid to a list.
   Under the Resource folder you will see a Pay Slip folder labeled with the year (eg. 2023 Payslip).  Click on the desired year.
   Click the File for the document to be viewed.
   
   
   You can adjust the view to a list view.
   
   Double-click on the file you want to view.
   
   
   
   
7. Close the Document Archive window using the X in the upper-right corner.
   Log Off under your user menu in the upper-right when done.
   

Faculty and Staff can view and print their W2s online through Unit 4 Agresso Web / Administrative Self Service 

Prerequisites: PDF viewer application (such as Adobe Reader); Enable popups to for terra.augsburg.edu

W2s are found through Unit 4 Agresso Web link on Inside Augsburg. 

To get there, follow these steps:

1. Login to Inside Augsburg (inside.augsburg.edu)
   
   
2. Click on Administrative Tasks and then Unit 4 Agresso Web.
   
   
3. Make sure 'Windows password authentication' is selected in the drop-down dialog box just above the login area. Enter your AugNet username, AD for domain (this has changed from the previous version), and your AugNet password. Click Login
   
   
4. Upon successful login, you will come to your Personnel Information page.
   
   
   
   
   • If you do not come to a Personnel Information screen, follow the directions, click HERE.
     
     
5. Click on the Documents button  in the tool bar area (highlighted in red below).
   
   
   

   (The first time you may be asked to Allow Popups for terra.augsburg.edu if you have not done so already) 
   
   
   

6. The Document Archive will open.
   Under the Resource folder you will see a W2 folder.  Please note the year of each W2 when clicking on them.
   Click the File for the document to be viewed.
   
   
   

   Depending on your browser, it may ask you to save or open the PDF document.

   
7. Close the Document Archive window.
   Log Off when done.
   

If you are not automatically directed to your Personnel Information screen upon login, navigate the menu to the Personnel Information screen:

1. Click on Personnel Info in the left hand menu
   
   
2. Click Personnel to expand the menu options, and then click Personnel Information.
   
   

(keywords: w2, W2, unit 4 agresso, w2s)

1. Go to Start > Control Panel.
2. Click Network and Internet.
3. Click Network and Sharing Center.
4. Click Set up a new connection or network.
   

1. Select Manually connect to a wireless network, then click the Next button.
   

1. Enter or select the following, then click the Next button. 
   
   
   • Network name: Augsburg
   • Security type: WPA2-Enterprise
   • Encryption type: AES
     
2. Click Next
3. Click Change connection settings.
   

1. Click the Security tab.
2. Select Microsoft: Protected EAP (PEAP) for the Network Authentication Method.
3. Deselect Remember my credentials.
4. Click the Settings button.
   

1. In the "Protected EAP Properties" window: 
   
   • Select Validate Server Certificate
   • Select Connect to these Servers
     • radius.augsburg.edu
   • Under "Trusted Root Certification Authorities", select the Go Daddy Class 2 Certification Authority and Go Daddy Root Certificate Authority - G2 checkbox. No other boxes should be selected under "Trusted Root Certification Authorities."
   • Select Authentication Method: Secured Password (EAP-MSCHAP v2)
     
2. Click OK.
3. Click the Configure button.
4. Uncheck Automatically use my Windows Logon name and password (and domain if any), then click the OK button.
   
5. Click on "Advanced Settings" at the bottom of the ritwpa2 Wireless Network Properties window.
   
6. Check the box for "Specify authentication mode," then choose "User authentication" from the drop-down box, and click "Save Credentials" next to it.
   

Breakout Room Features
Breakout rooms are available in meetings only (not webinars)
Up to 50 breakout rooms per meeting
Up to 200 participants per breakout room
Breakout rooms participants have full audio, video, and screen share capabilities
Presentations shared in the main room are not available in the breakout rooms
Each breakout rooms sees their own chat, but not the chat in the other breakout rooms
Hosts and co-hosts can move from breakout rooms to breakout room
Participants can request help from a host while in a breakout room with the Ask for Help button.
Hosts can determine how they assign participants to breakout rooms:
(Pre-assigned breakout rooms are set up in the Zoom webpage, Automatically, Manually, and Let Participants Choose Room is launched from the Zoom desktop client by clicking the breakout room icon in the Zoom toolbar.)

Pre-assign: Create breakout rooms before your meeting
To add someone to a breakout room, add them with their augsburg email address [username]@augsburg.edu
This setting is found in your meeting settings at augsburg.zoom.us

Automatically: Let Zoom split participants evenly into selected number of rooms
Manually: Choose the participant you would like in each room
Let participants choose room: Participants can select and enter rooms on their own.

Here is a short video that helps explain this new feature
Users on Zoom version 5.3.0 or higher can access self-select breakout rooms if the host allows. Learn more about participating in breakout rooms.
For students using the mobile version of Zoom they need to tap their devices screen to see the breakout room prompt. Students using the Zoom desktop app will get a prompt on their screen to click.

Breakout Rooms and Recording
If the meeting is being recorded locally to a computer, the recording will include whatever breakout room the person recording participates in.
Multiple people can record locally if allowed by the host.
The host can designate one person in each breakout room to record locally and then share that file with the host after the meeting.
This way, the host can have a record of what transpired in each breakout room.
To do this Assign Recording Privileges to a Participant in a Zoom Meeting

Best Practices
Practice using breakout rooms before trying it for the first time as a meeting host.
Save time and energy by planning ahead:
How many breakout rooms do you want to have?
How many participants do you want in each room?
Do you prefer to manually assign participants to rooms, have Zoom randomly assign the rooms, or let your participants choose the room they go to?
Give clear instructions to students and set clear expectations for students
Assign roles for group work

Take2 Videos on Zoom
Suzanne Gikas on Building Community in Zoom
Jennifer Bankers-Fulbright on using Google docs to Monitor Zoom Breakout Room Activities
Doug Green on using Zoom Chat for quick feedback and sharing information
Phyllis Kapetanakis on Zoom attendance and Clipping Zoom recordings
Security
If additional security is warranted due to giving participants more permissions, then other options can be considered:

Only allow the host to share screen
Enable a passcode for your meeting
Lock the meeting so that no one else can join (be aware that if someone drops the connection, they will not be able to return to the meeting unless you end the meeting and restart, asking everyone to rejoin)
Not allowing participants to change their name
Not allowing participants to change their picture
Not posting the link for your meeting to a public-facing site

Zoom Video Conferencing Setup:

 Note: The first step is to go to the Augsburg Zoom site and sign in with to set up your Zoom account to be associated with your Augsburg account.

1. The host of the meeting starts by logging into the Augsburg Zoom site or by installing and opening Zoom via the computer applications menu. The host will provide a link and meeting ID for participants to connect to the Zoom video conference.
   
   
   
2. Connection options:
   a. Connect via the link provided in email or the calendar invitation depending on how the host sent the link.
   b. Connect by going to the Zoom site and entering the 9-digit Meeting ID number or Meeting Name.
   
   
   
   
3. The very first time you use Zoom on a computer, you will need to log in via the SSO (Single Sign On)"Login with SSO" option. If you see these prompts, choose the options as indicated below. Enter "augsburg" if the next field is blank.
   
    
4. Click "Start with video".
   
5. Move the mouse pointer to the bottom of the screen to view the toolbar. If the toolbar hides, point the mouse at it to make it appear.
   
   
   
   
   If sharing the screen, the toolbar moves to the top and looks slightly different.
   
   
   
   
   Click the   "Annotate" button to open the Annotation toolbar. Click the "More" button to see options such as Recording.
   
   
   
   
   
6. When sharing the screen as a Whiteboard, the Annotation toolbar becomes available.
   
   
   
   
7. The Chat pane can be helpful for collecting questions for the speaker or for using as a back-channel during a presentation.
   
   
   
   
8. Raise Your Hand
   
   
   a. Click the "Participants" button to open the Participants pane.
   b. Select the "Raise Hand" link to indicate your desire to speak.
   c. A hand will appear next to the participant name and the instructor will receive a visual cue that the hand is raised:
   
   
   
   
9. Mute/Un-Mute the Microphone
   
   When the microphone is green, it is on. Click to turn it off (mute).
   When the microphone displays with a red slashmark, click to turn on the mic (un-mute).
   
   
10. Zoom recordings are automatically saved to your documents folder under \\Documents\Zoom. Make sure you start to record only when the presentation is ready, not as you are getting prepared. The recommended length of video recordings is between 1-10 minutes for content. Videos can be uploaded to Google Drive or YouTube (best option for closed captioning) to be shared. Note: Delete the video file off of the hard drive in classroom computers to avoid performance issues.
    
    
    
    

Links to other KB articles:

http://go.augsburg.edu/youtubecc (upload the recording to YouTube and add closed captions)
Zoom Live Trainings    
Zoom Tutorials
How to Zoom YouTube Videos
Zoom website: http://go.augsburg.edu/zoom

http://go.augsburg.edu/zoomhowto