• Luther Seminary
• LutherNet (Guest Network)

View or download .pdf instructions  (225 kb)

(Keyword: airserver, server, serverair, air)

http://go.augsburg.edu/airserver

last update: 2021/01/06

Login to computer as an admin

Install WinSCP from \\Leo\Storage\Library\Installers\WinSCP 

From the Accounts Payable WinSCP Settings, copy the folders barnesnobleWinSCPKey and BN WinSCP Settings to the user's Documents folder

Launch Regedit (Registry Editor)

Load the users registry hive:

Select HKEY_LOCAL_MACHINE.

        File>Load Hive.

        C:>Users\username\NTUSER.DAT (file may be hidden but you can access it by navigating to the user's root folder and typing "NTUSER.DAT" in the input box.

Call it Dau

In the C:\Users\username\Documents\BN WinSCP you copied down, Double click the BN WinSCP Settings registry file. You will see a Warning Alert, Click Yes

back to regedit, go to edit-->find and search the key that was just added named PublicKeyFile and edit the associated path to have the target user's username in it. Delete the older user name and add new user.

Unload the hive by clicking on the Dau registry subfolder and choosing 

         File>Unload Hive

Reboot and have the user login and launch Winscp

updated 5/11/2023 by Jad Habib

1. Determine how you will communicate with the remote location in case of issues with the video conference connection.
   -Share cell phone numbers
   -Plan to open the Zoom chat in case there is no audio
   -Use Google Hangouts chat (It is a good idea for instructors to create a class group in Hangouts.)
   -Know how to connect to Zoom audio via phone.
   
   
2. Reboot the computer and make sure all updates have been applied to the operating system as well as for Zoom. Rebooting the computer is helpful to ensure memory is free and no processes are "stuck" when running video conference software such as Zoom.
   
   
3. Use a wired connection when possible via Ethernet cable. Avoid using public wireless such as at a coffee shop or hotel wireless. If hotel Wi-Fi is the only option, definitely test using Zoom via the hotel wireless to make sure you have a strong wireless signal.
   
   
4. Options for Zoom: schedule the conference for a specific time time through the Zoom website, https://augsburg.zoom.us, the Zoom app, or Zoom for GSuite in the Google Calendar.
   
   
5. If recording, Zoom will alert participants that the session is being recorded. They must agree or leave the meeting. If a recording of a class will be shown to an audience outside of that particular course section, then students must sign a release form. See the Augsburg Registrar site for the form. A release is not necessary if the recording is being made for students who are missing the class.
   
   
6. Consider the environment: angle of the camera, reduce background noise, appropriate lighting (sit near indoor lighting, close curtains - outside light creates contrast).
   
   
7. Hosting? Think through the video choreography. How will you transition from one activity to the next? For example, when moving from a slide show to writing on the whiteboard you need to consider what the camera "sees". Try the "New Share" option to seamlessly transition.
   
   
8. Conserve bandwidth so it is available for Zoom. When connecting from a non-Augsburg location it may be best to ask others in your home to refrain from using your home Internet service for streaming movies, playing games, music, etc. Zoom will display the message "Network connection is unstable" when bandwidth is too low.
   
   
9. Always have a back-up plan by posting materials online, knowing options for connecting via phone, etc.
   
   
10. Practice using Zoom with a peer or host a department meeting before teaching with Zoom.

Related knowledgebase articles:

Zoom Overview (Sign in, set up a meeting, learn the interface): http://go.augsburg.edu/zoomhowto

http://go.augsburg.edu/zoomprep

Updated: 2020/07/08

Note that this tutorial might also be applicable to users with Lion 10.7.x and Snow Leopard 10.6.x.

Installing the iPrint client on Mac OS X with Mountain Lion (Student)

1. If you already have the iPrint client installed on your computer, uninstall it before going into this tutorial. You can do this by going to your Applications in Finder, and click on "iPrint Uninstallation."
   
   
2. Visit Apple's Support Page and click Download. This will install the proper drivers/software that allows Mountain Lion to be compatiable with our printers.
   
   
3. Next, download the iPrint client installer. If a window appears and asks what to do with the file, choose "Save to disk" and allow it to save the file on your desktop.
4. When the download completes, go to your desktop or downloads folder and double click on "iprint.dmg", which looks like this:
   
   
   
   
5. A window will appear with an icon labeled "iprint.pkg". Double click on the icon, which looks like this: 
   
   
6. Follow the prompts of the installer. When the installer has finished, click "Close".
   
   
7. Close Safari completely (by choosing "Quit Safari" from the Safari menu) to complete the installation. You might want to bookmark this page first so you can come back to it!

• Install GoAnywhere OpenPGPStudio (Decryption Software)
• In OpenPGPStuio Import key from (\\leo\STORAGE\library\Installers\GoAnywhere PGP Studio\CLEP Score Processing\Augsburg-University.asc)
• Password & Key saved in Passpack under Registar
• Make .DATA files open with Notepad.
• Save CLEP-Parser.xlsm & CLEP-form.docm to the user’s CLEP-ESR folder (or Registar’s folder on Network Drive)

Notes:

• The CLEP-Parser.xlsm sheet is protected to prevent accidentally deleting the formulas. The password to unprotect the sheet is “protected”
• Recommend that the user closes any open Word documents before using the CLEP-Parser as it will close them without prompting to save.

1. Click the Wifi icon at the botton on the task bar, then select "No network".
   
    
   
   
2. In the EAP method tab, select PEAP. 
   
   
   
   
3. For the Server CA certificate, change to "Do not check" .
   
   
   
   
4. Finally, add your Augsburg credentials, enter your Augnet username into the Identity text box.
   
   

(keywords: chromebook, chrome, wifi, wireless)

http://go.augsburg.edu/android

Last Modified: 2015/03/18

The course evaluation system has a "Survey Intelligence" report that allows you to see your scaled responses across multiple classes.

This video explains how to use the report.  I suggest having the video open in one tab and the course evaluation system open in another tab.

Click to watch the video here if the embedded version below does not play: 

https://drive.google.com/open?id=0B9vxNVvT98gSZlR0cWUtd2ZyeTQ

Here is a text summary of the video steps.  This report allows you to see your scaled results over time and if you're a department chair you can see results from your faculty.

1. You can choose from each of the four sections of scaled questions on the course evaluation form.
2. Click the 'edit' icon to see the setup screens.
3. On the report setup screens you can alter various options.  Most are set to a good starting value.  Don't worry, you can't break the report if you choose an option and see unexpected results.  The report always resets back to the starting options.
4. There is a seven step wizard that will walk you through the report setup. Typically only step 1,2 are needed to set your criteria for the report.
5. Step 1: You can change the date range to look a specific time period.  You click "next" at the top right to move to the next step.
6. Step 2: Pick which surveys in the time period.  Picking "check all" is a good choice otherwise you can pick certain surveys.
7. Step 3: Pick which questions to include.  This is pre-selected to the question section you picked from the beginning.  You will see some questions repeated on this long list.  Some classes have multiple instructors and questions on those surveys are seen as different so they show up on this list separately under "people focused."
8. Step 4: You can pick what columns to have in the report.  Default columns are set for you already.
9. Step 5: You can pick the title for the report and other report visual options.  Defaults are set for you already.
10. Step 6. You can view or export the report.  Viewing can take a few minutes depending on how large your data set is.
11. Step 7: You can see the final report.  You can filter on the screen by typing in the boxes in the first few columns.  Suppose you want to just see all of your SOC121 courses - you can type in SOC121 in the course number column to see just those courses.

Link: http://go.augsburg.edu/sireport

Keywords: evaluations report logitudinal courseval

This only applies to the Institutional Advancement office.

IA has a contact page that separates its staff into 4 sections: Leadership, Philanthropy & Support, Engagement, and Records & Data. See these categories here: http://www.augsburg.edu/giving/contact/

IT has to assign these office staff to a specific section in the Group Memberships part of iManager (Novell).

To add someone to a certain section on the Contact page, you will need give them a web group. The 4 options are listed below. The location for where these sub categories are housed is listed in bold.

Leadership Web - Under Institutional Advancement

Philanthropy & Support Web - Under Development

Engagement Web - Under Alumni & Parent Relations

Records & Data Web - Under Advancement Services

(Keywords: Extract, Data, Alumni, takeout)

go.augsburg.edu/takeout1

Last Update: 12/04/2018

• on campus
• remotely via RDP (Remote Desktop Protocol)
• remotely via VPN

Once IT has set up a resource for a shared group purpose, non-IT staff are able to add/remove names. An LFC (Liaison for Computing) will discuss options with you to ensure a GAE resource is the best tool for meeting your needs.

It is important to maintain proper access in a timely manner for legal compliance and to avoid issues with trying to remove access for accounts which no longer exist. Changes update once per day and are not immediate, so access may not be available until the day after changes are made.

1. Go to https://internal.augsburg.edu/delegate.
   
   
   
   
2. Enter email address in the "Search by UserID" field and click the Search button.
   
   
   
3. Select "Add as delegate" or "Add as manager". Managers can give others access to the resource. Delegates are able to use the resource, access and respond to email or add items to a calendar.
   
   
   
   
4. To remove a person's access, click their username (the first part of email address (e.g., username@augsburg.edu), then click the "delete as delegate" button.
   
   
   

http://go.augsburg.edu/rdp
(keywords: shared mailbox, gmail)

Zoom is a video conferencing tool you will use to attend class and open office hours.

Needed Hardware to Get Started:

• A computer, laptop, or mobile device with an internet connection

• A microphone, speakers, and webcam (Usually these are integrated into a laptop and mobile device.)

Download and Launch the Zoom App:

• Click the link or URL to the Zoom room posted by your professor.

• You will be prompted to download the Zoom application.

• Download the Zoom application.

• Click the URL of the Zoom meeting again.

• Launch Zoom application from your browser.

Zoom Mobile App:

The Zoom mobile app is available for both iOS and Android devices.

• For iOS, search "Zoom" on Apple AppStore or open Safari, and enter zoom.us.

        http://itunes.apple.com/us/app/zoom.us-cloud-video-meetings/id546505307

• For Android, search "Zoom Meetings" on Google Play.

          https://play.google.com/store/apps/details?id=us.zoom.videomeetings

The Zoom Menu Bar:

The Zoom menu bar appears at the bottom of the Zoom window once the meeting begins. If you don’t see the menu bar, move your mouse slightly and the bar will appear. (The bar disappears after a few seconds when in full-screen mode.)

With the Zoom Menu Bar you are able to do the following:

1. Mute/unmute your audio (not the audio of the participants). You can also select your audio input here by clicking the up arrow next to the microphone icon.

2. Start/stop your video. You can also select your video input here by clicking the up arrow next to the video camera icon.

3. Invite more people to join by email, IM, or meeting ID

4. View the list of participants

5. Share your desktop (everything you have open) or select a specific application.

6. Send a message to one person (using private chat) or to all participants

7. Record the meeting (if you have been granted permission)

8. Leave or end the video meeting

Using Zoom Virtual Background:

The Virtual Background feature allows you to display an image or video as your background during a Zoom Meeting. 

This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. You can upload your own images or videos as a virtual background.

Zoom Desktop Client

1. In a Zoom meeting, click the upward arrow (^) next to Start/Stop Video.

2. Click Choose a virtual background.
   .

3. If prompted, click Download to download the package for virtual background without a green screen.
   

Using the Taskbar is the most straightforward way to connect to a new Wi-Fi network. Here's how:

1. Click on the wireless icon in the bottom-right corner of the taskbar. (If you don't see the button, click the up arrow button on the left.)
   Note: Alternatively, you can open Action Center (Windows key + A), and then click the Network button in the Quick actions section to access the network flyout.
2. Select the wireless network you want to connect to.
3. Check the Connect automatically option (optional).
4. Click the Connect button.
   
5. Quick Tip: If you don't see any network listed, click the Wi-Fi button to turn on the adapter.
6. Enter the network security key (password).
7. Click the Next button.
   

Once you complete these steps, you will be connected to the network using a wireless connection.

Windows 10 - How to connect to a Wi-Fi network using Settings

Using the "Network & Security" settings page, you can set up Wi-Fi connections manually, and then when your device is in range, it'll connect automatically. Here's how:

1. Open Settings.
2. Click on Network & Security.
3. Click on Wi-Fi.
4. Click the Manage known networks link.
   

Click the Add a new network button.

Enter the network name.

Use the drop-down menu to select the Security type. (Usually, the security type is WPA2-Personal AES.)

Enter the network security key (password).

1. Check the Connect automatically option.
2. Check the Connect even if this network is not broadcasting option (optional).
3. Click the Save button.

After completing these steps, your computer will connect automatically to the Wi-Fi network you specified.

Link for support article with further instructions 

Windows 7 - How to connect to Home WiFi

1. Open Connect to a network.
   From the system tray (located next to the clock), click the Wireless network icon.
   Alternate navigation: click Start > Control Panel > View network status and tasks > Connect to a network.
   
2. Click the preferred wireless network.
   Wireless networks will not be available without a module installed.
   
3. Click Connect.
   If desired, ensure Connect automatically is selected.
   
4. Enter the Security key then click OK.
   You can obtain the security key from the screen of the Jetpack or by accessing the administration page.
   

Mac and Apple - How to connect to Wifi

Link to Apple's Support Website

Click in the menu bar, then choose a network. If Wi-Fi is off, click , then select Turn Wi-Fi On.*

If you connect to a public Wi-Fi network, a window might appear with terms and conditions you're asked to agree to before you can connect.

Connect to a secure Wi-Fi network

Secure Wi-Fi networks are password-protected and have by their names. 

1. Click in the menu bar. If Wi-Fi is off, click , then choose Turn Wi-Fi On.*
2. Choose a network.
3. Enter the password, then click Join. If you don't know the password to the Wi-Fi network, contact the network administrator.

How to Use Ethernet

To connect to the Internet over a wired connection, connect an Ethernet cable between your router or modem and the Ethernet port on your Mac.

Some Macs require an Ethernet adapter like the Belkin USB-C to Gigabit Ethernet Adapter, or the Apple Thunderbolt to Gigabit Ethernet Adapter

iPhone and iPad - How to set up a Personal Hotspot

A Personal Hotspot lets you share the cellular data connection of your iPhone or iPad (Wi-Fi + Cellular) when you don't have access to a Wi-Fi network.

Set up Personal Hotspot

1. Go to Settings > Cellular or Settings > Personal Hotspot.
2. Tap the slider next to Allow Others to Join.

If you don't see the option for Personal Hotspot, contact your carrier to make sure that you can use Personal Hotspot with your plan.

Your personal hotspot will show up under your home Wifi options and you will be able to connect your hotspot to your computer. 

Android Mobile Devices - How to setup a hotspot connection

1. Open the Settings app
2. Select the Network & internet option
3. Select Hotspot & tethering
4. Tap on Wi-Fi hotspot
5. This page has options for turning the hotspot feature on and off. Additionally, you can change the network name, security type, password, and more;
6. Follow instructions to customize the hotspot feature to your liking.

Link for support article for setting up and using a hotspot on an Android mobile device

You will use the program Quicktime to do this. This program comes built into the Mac.

[Step 1] Open Quicktime out of your application folder, or by searching Quicktime with Spotlight in the top right on the menu bar.

[Step 2] Quicktime will open on your dock. Right/Two-Finger click on the icon to open a menu.

[Step 3] Select "New Screen Recording" to open a black bar with a red recording button on it.

[Step 4] Whenever you are ready to record, click the red recording button and perform the actions you want recorded on your computer! Click the stop button to termine the recording.

“The document name or path is invalid.”

“The document may appear to be damaged and may be unrecoverable.”

To solve this issue ask the sender to save the document in rich text format (RTF) and then resend it. Be aware that some formatting may be lost. To save a document in rich text format, follow these steps:

1. On the File menu in Word, click Save As.
2. In the Save as type box, click Rich Text Format (*.rtf), and then click Save.

 For Firefox Users

 If you are using Firefox, it is also important to check that your browser is allowing permission for the specific file type to open. To do this:

1. Log into your Augsburg email.
2. In the address bar click on the padlock icon.
3. Click More Information…
4. Then click on the Permissions tab.
5. Then check Adobe Reader, Microsoft Office, etc. to Allow.

2. Go to the Action Center

(Steps 1 & 2 can be bypassed by searching for "Action Center")

3. From here, you can turn on Windows Defender

Repeated the same process in Firefox: I get a blank white screen of nothingness - sort of like a Twilight Zone episode I saw once where this boy could wish for anything and he wished everything away.

(Faculty) For additional help with Moodle, visit the Faculty Moodle Resources site at http://go.augsburg.edu/fmr.

AAC (Academic Affairs Committee) web site
Find deadlines for course and program submissions and approvals.

Budget Access
The LFC will submit a ticket once notified of when you need access. The Senior Financial Analyst is responsible for approving the request. Then, access will be set up by a member of the Administrative Information Systems area of IT.

• Viewing Unit 4 Agresso budget reports online

Department Websites
Each department has a web content editor assigned who is often a faculty member within the department. Web content editors are required to go through web accessibility training. Contact Marketing and Communication for more information. Faculty listed on the department web site are removed at the end of the account auditing process.

Directory Updates
Contact your LFC for any changes needing to be made.

E-mail "Distribution Lists"
Moodle Community Major sites provide QuickMail with students auto-enrolled in their declared major / minor site and listed by category in the QuickMail Sections field to enable you to email particular groups of students in your area. Google Groups may be requested to manage email lists for full-time vs. part-time faculty within a department. These groups must be maintained by someone within the academic department.

Faculty On-boarding Process (*Augnet sign in required*)

• Request keys from Public Safety
• Request business cards, name badges, and personalized letterhead from the Copy Center

Faculty Research Equipment
Your department liaison for computing can assist with purchasing hardware and software that will be used for research. IT needs to maintain inventory of these items for auditing and insurance purposes. In some cases, management software needs to be installed so we can push security updates to these devices. Another benefit of IT making the purchase is that the purchasing paperwork can be handled via our P-cards instead of faculty buying equipment and then waiting for reimbursement.

Office Moves
Academic LFCs need to be made aware of office moves by faculty and/or department chairs. How we assist with office moves:

• Ensure damaged Ethernet cables are replaced
• Help move computer, peripherals, and the phone
• Update the Directory, which pushes to the public facing department websites

Options for Moodle/EdTech Development
A general overview of AugNet resources is offered by the LFC,  as well as a Library Orientation. If a new instructor is teaching in the hybrid format, additional time with the E-Learning Specialist can be scheduled. New faculty receive an  “IT Welcome Letter” and emailed invitation to schedule an individual orientation.

Moodle development sessions can be requested for your department or inter-departmental groups at any time. Departmental Moodle Huddles, offered in the past, were typically scheduled in May. Moodle Co-horts, approved by the Deans, are offered to address specific needs. The E-Learning team presents on relevant and timely features, showing the possibilities of available technology. A collaborative site with multiple instructors and Department Chair as a space where faculty can work together to develop a course can be set up by request.

One-on-one scheduling is available either in-person or via a remote session based on availability anytime throughout the year. Please keep in mind that the first few weeks of a term are extremely busy, particularly with new hire orientations. Online development is available for faculty via Moodle 101, http://go.augsburg.edu/moodle101 followed by successive interactive online courses developed by the E-Learning Team.

Options for Professional Development:   Center for Teaching & Learning

Public Facing Faculty Web Sites
Each faculty member has direct control over their own site, and can use a web platform (rather than web-accessible Word or PDF documents) to showcase their work and scholarship. Individual faculty web sites can be requested through Marketing Communication's Project Request System. Send a photo, or request a professional photograph be taken, and a bio. If a faculty member appears in your department on the Inside Augsburg Directory, then they will appear on the list for your department.

Personal Web Sites for Faculty, Staff, & Students via Engage (AugBlogs)
Log into Engage with your Augsburg credentials (username and password). Engage is based on the WordPress platform.

University Social Media web site (Facebook, Twitter, Instagram, etc.)
Some departments have social media accounts. Accounts must be set up in coordination with the Marketing and Communication Department and your LFC. An email alias will be created and can be assigned to a member of your department to receive notifications for said account. The LFC will share the username/password info with the IT Director and list the account email alias and contact in a Google Sheet shared with Marketing and Communication.

Student Workers
Please inform your LFC of when Student workers are hired and when they end their service. There are two important things LFCs on the backend of the network to assist with student workers: 1) Set up printing so that they may charge departmental print jobs appropriately; 2) Add or remove them from your department directory to allow or remove access to your department files and email lists.

IT Department Structure  

The Information Technology Department is composed of three areas: User Support, Systems/Network (SysNet), and Administrative Information Systems.

User Support includes:

• Administrative Liaisons for Computing (LFC) for business staff support
• Academic LFCs and an E-Learning Specialist to support faculty/academics
• Teaching and Learning Spaces LFC
  
• TechDesk, which provides both student and faculty support

IT Policies

• Printing - The print "count" is counting units, not actual print jobs or dollar costs. See the IT policy on printing to view how units correlate to each type of print job.
  
  

Faculty and Staff Main Computers
Faculty and staff computers are ordered in the spring. Please let your LFC know if any additional faculty or staff will be joining the department who warrant an Augsburg computer.

• Computers are leased on a multi-year cycle. The Augsburg College UPC label on the computer notes the year a computer lease ends. The two digits before the hyphen indicates the year, for example “YY” indicated the year: xxxxxxYY-xxxxxx. So if YY is equal to 20, then the computer will be replaced in the summer of 2020.
  
  
• Computers are provided to faculty teaching .75 FTE or higher with a choice of Mac or Windows & desktop or laptop. Instructors below this level will need to use adjunct desktops on campus or provide their own laptop. Microsoft Office software is available for faculty, staff, and students at no cost.
  
  
• This is a “flat lease” so it is important to indicate what computers are needed in the Spring. LFCs will reach out to faculty and staff to determine the type of computer to order. Customizations are not available. Choices are limited to either Mac or Windows machines and either laptops or desktops. You will need to predict how many computers are needed for the entire year as the number of computers purchased is determined once a year. Faculty may need to consider selecting the computer which works best for the software they use. Once the order for the lease is made, no further computers will be ordered until the next year's leasing cycle. IT starts working on the lease order in February, finalizes numbers by April, and orders in May.
  
  
• External monitors for laptop users can improve efficiency with more screen real estate. Consider purchasing one per year out of your Department budget.

• With the exception of external optical CD/DVD drives, peripherals (mouse/keyboard) for laptops are not covered under the IT budget.
  
  
• Computers come with the latest stable operating system that is compatible with our network, Microsoft Office, three browsers, a video player. Additional software can be installed. LFCs will install SPSS or other software specifically needed for your discipline.

(Keywords: Takeout, Drive, Alumni)

go.augsburg.edu/takeout2

Last Update: 12/5/2018

1. Change your Gmail out of office message and voicemail message (log into voicemail and press 82 to change your greeting)  to let people know how to reach you. Augsburg email accounts will stay in-tact for emeriti professors though not voicemail needs to be reassigned to another member of the organization due to a limited number of voicemail licenses. For those faculty who used @augsburg.edu as their primary email account and receive a notice the account will be disabled, you may request an auto-reply which will include your personal email address where you can be reached. This will be in effect for 6 months.
   
   
   
2. If you would like a copy of your Google Calendar, Drive, Email, etc. you can export a copy using Google Takeout. Contacts must be exported separately.
   
   
   
3. File cleanup (Emeriti keep access to their home network drive (H: drive) and Google Drive) though all files on Augsburg computers need to be backed up to a Google drive or personal storage solution, such as an external hard drive or flash drive so the files can be transferred to a personal computer. If YouTube videos are stored on a channel associated with your Augsburg account are desired to be kept, downloading the videos onto external storage is the best option. It may be possible to copying the videos over to a personal channel playlist. 
   
   
   
4. Backups of Moodle courses can be created via: http://go.augsburg.edu/moodlebackup
5. Augsburg laptops will be reimaged to overwrite all data stored on the computer before being returned to the leasing company or reassigned to another member of the faculty.
   
   What does reimage mean?
   
   "Reimage is the process of removing all software on a computer and reinstalling everything. A reimage is necessary if your operating system becomes damaged or corrupted. You may also need to reimage if your system is plagued with spyware problems. The word reinstall is often used in place of reimage." (Beal, June 2017, Webopedia)
   
   
   
6. How can I get rid of confidential paper files?
   Open a Facilities Request on Inside Augsburg to ask for boxes of confidential files to be picked up when the monthly shredding service visits.

Look up how to uninstall MS Office from a Mac online. You will need to show the Library folder for both the hard drive and the user's home folder. (select the user's home folder and press [Command + J] to select a checkbox for viewing the Library). After following the instructions for uninstalling the program, proceed with a new installation after rebooting.

To install MS Office 2011:

1. Connect to \\leo\STORAGE\library\Installers\Microsoft\Mac.
   
   
   
2. The file \\leo\STORAGE\library\Installers\Microsoft\Mac\SW_DVD5_Office_Mac_Standard_2011w_SP3_English_ISO_MLF_X18-77844.ISO has service pack 3 bundled with the installer.
   
   
   
3. Double click to install.
   
   
   
4. Remove unnecessary Microsoft programs from the dock (right click > options > remove). These include Outlook, Communicator, and Messenger.
   
   
   
5. Turn off the splash screen with templates for Word, PowerPoint, and Excel. Do this by select the menu item Word > Preferences > General >  uncheck "Show the Start screen when this application starts".
   
   

    Then enter your Augsburg email address on the text box and click on "Sign up".

2. Check your inbox for an email similar to the one pictured below.

3. Click on "Complete Office 365 Education signup" on that same message and create a profile.

4. Once your profile has been created, you will be directed to the installation page so click "Install now".

5. Once the installation is completed, you will be prompted to activate the product by entering your Augsburg email address and clicking "Next".

6. Sign in by entering your Augsburg email address and the password you set earlier when you created your profile.

7. Now you can start using Microsoft Office.

http://go.augsburg.edu/freemsoffice

Last update: 08/19/2020

keywords: updated15, office, word, excel, powerpoint, microsoft, free

1. Check in with Psychology faculty to find out if there are any profiles with student work needing to be backed up. Sometimes there is a video or PowerPoint file used in studies which will need to be transferred if re-imaging.

2. Edit the registry (Run regedit> HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

3. UseWUServer = 0

3. Open cmd prompt (Run as Admin)

4. net stop wuauserv

5. From the Windows Start menu, search for "Windows Features" > Turn on .NET 3.5

6. At the cmd prompt run net start wuauserv (usually says that the service is not off)

7. Install E-Prime v2.0 from \\leo\STORAGE\library\Installers\EPrime\EP2Std1.0.10.353.exe (Also in KACE). The license key is in KACE.

When sending internal faxes between campus fax machines, it doesn't work properly when using either 9+1+612-330-xxxx OR 9+612-xxxx. 

When testing internal to internal faxing, only use 9+330-xxxx.  Internal faxing on campus only occurs when we're troubleshooting.

1. Many countries are on the blocked list for international phone calls. Meaning, even if a phone has international calling turned on, they will not be able to call these places. See this link here from our phone company-they update this as countries are taken off and added on to the list https://support.allstream.com/knowledge-base/international-calling-options/

2. Sometimes when you try to call countries that can be called, there is a 30 second to 1 minute delay where the line is just blank before the phone starts ringing. This is normal, but it makes it seem like the call is not going to go through.

If you cannot use google hangouts or skype to call countries that are on the blocked list, then a pre-paid phone calling card will need to be purchased-these can be purchased at grocery stores, online, etc.

Sig Server - Setting up International Calling/Additional Phone Settings

1. Go to sigserver.augsburg.edu
2. Login with normal Augs creds
3. On the main screen, click on the EM option that appears.
4. On the left side, a menu will appear, click on Phones.
5. Type in the phone extension into the Value field.
6. Something appears, click on the TN number.
7. Look at the knowledgebase article “Changing long distance calling options on phones (staff)”
8. Standard for NCOS in the list in Sig Server is 3. 7 is international calling.
9. Hit Save once the changes are made. Should be active within 15 minutes.

See which countries are eligible for international calling and what the international codes are:

http://support.electriclightwave.com/knowledge-base/international-calling-options/

+1 (800) 394 4357

Customer ID / Solution # is 6092704

time entry / kronos / 

If users are having trouble logging into Novell update their login client to OES. 

Installer is saved in \\Leo\Storage\Library\oessetup 

Faculty who wish to have a web page can fill out Marketing & Communication's Project Request Form to submit a bio and photo (or request a photo be taken).

Example template index.txt file is attached. Must be saved as .html file after editing in Notepad, Textpad (Mac), or Notepad++.

https://support.augsburg.edu/support/index.php?/default_import/Knowledgebase/List/Index/77/luther-seminary-tk20

Accessing Internship Forms - Supervisors

https://www.luthersem.edu/contextual_learning/internship/for_supervisors.aspx is the link to the Internship supervisor page. Make sure they are using Chrome, Firefox or Safari.

Supervisors need to click on the brown "Supervisor Tracking Page" button to log in. Oftentimes, supervisors try using the wrong personal email address to log in, or they try to log in to MyLutherNet to access the forms. Both of these things do not work for accessing the necessary forms.

Here are the links to the rules/application that Lisa sends them when a supervisor is first approved: 

Application: https://www.luthersem.edu/global_resources/publogin.aspx?return_url=/contextual_learning/internship/site_app.aspx?m=6258

Expectations for Internship Sites: https://www.luthersem.edu/contextual_learning/internship/expectations.aspx?m=6256

Financial Guidelines: https://www.luthersem.edu/contextual_learning/internship/financial.aspx (what the students are paid & the supervisors)

Resetting Supervisor Passwords

Even though Supervisors have public accounts, they can still reset their password using the Forgot Password tool on the Password Reset page: https://account.luthersem.edu/showLogin.cc.

If they are unable to reset their password using the tool, you can send them an email with password reset instructions through SuperConsole. Type in their public email account into the 2nd box on the SuperConsole main screen and hit Search. Then, send a Reset Password email to them using the button on that page.

If none of these things work and they are still having problems, make a ticket and assign it to Chris Jacobsen. Explain the steps you have already tried up until this point.

Lisa Carpenter works in Contextual Learning, and you will often see emails from her about these issues.

What Supervisors Have Access to See in the CMS

Supervisors are not able to view the Learning Goals. They receive the automated notification that their intern has submitted forms, but that does not mean they can view it.

Supervisors are able to view the 3-month, mid-point and final evaluations, but not the Learning Goals or Project Proposals.

Accessing Internship Forms - Students

When students are working on their internships, they will also need to fill out forms. 

Here is the link for where they login:

https://www.luthersem.edu/contextual_learning/internship/for_students.aspx

Students have to click on the Student Tracking Page brown button. They will need to log in with their Luther Seminary credentials, if they have not already.

Northwestern Classrooms 230 & 231

On the 2nd floor of NW, there are 2 classrooms across from Sandy Fevig's office. These have Augsburg pictures on the walls, so they are easy to identify. The IT keys will get you in to these rooms if you use the NW key.

Logging In to the Classroom Computer/An Augsburg-Issued Laptop

The classroom computer is on a cart at the front of the classroom. Make sure the ethernet cable is plugged in to the wall and to the back of the computer.

Novell Login Screen

1. On the login screen, make sure faculty/students are logging in to Novell (this has a red N icon on it).
2. Type in the username, but keep the password section blank. (Luther Seminary IT students cannot log in, it has to be someone with an Augsburg login).
3. Under login, you will see something that says "Show Advanced Options". Click on it.
4. A window will appear. Under Context, open the drop down menu and choose your department. Make sure Tree says "Augsburg". If it lets you select a Server, then choose "orgs". Hit apply.
5. Type in your password and click Login.
*If this does not work, then try another port on the wall for the ethernet cable, and repeating steps 1-5. If it is still not working, proceed to the next set of instructions.

Computer Only Login Screen

1. On the login screen, switch from the Novell login to the "Computer Only" login option. This will be in white under the login boxes.

2. It will switch the login screen to an orange flower instead of the Novell login. Have the user type in AD\"username" and their password. Example Username: AD\ledray.

*If the AD\ does not work, try having them login by just typing in their username without the AD\ in front of it.

3. Hit Login.

4. Once the user is logged in, have them Right-click on the red N icon in the taskbar in the bottom right corner of the desktop.

5. From the window that appears, click on Novell Login at the top.

6. Have the user type in their username & password and hit okay. This SHOULD connect them to the Augsburg network drives. 

To see the network drives, they should click on the folder icon and look under My Computer/This PC. If they can click on a network drive and get to their files, then they are good to go.

Using the Classroom Computer or Personal Laptop with the Projectors

Personal Laptop

If a user wants to use their personal laptop with the projectors, then they will need to do the following:

1. Use the HDMI cable and corresponding adapters on the cart to plug in the laptop.

2. Go to the white wall panel. Turn Display to ON. 

3. Press the LAPTOP button.

4. Done.

*If this fails, try any of the other buttons on the wall panel to see if those work. PC or AUX. The panel configuration could be off, so doing this may solve the issue. If one of these buttons works but not the LAPTOP one, then let Laura/John know by creating a ticket.

Classroom Computer

1. Make sure the classroom computer is turned on and logged in. 

2. Go to the white wall panel. Turn Display to ON.

3. Press the PC button.

4. Done. 

Clicker 

The clicker in these classrooms has an ON/OFF switch on the side. When you turn it to ON, the front buttons will light up. If that does not happen, the batteries could be dead. The clicker USB has to be plugged in to the computer being used first to work. Make sure that is the case before replacing the batteries.

If the USB gets lost, the entire clicker needs to be replaced, since they are paired to each individual clicker.

Projectors

There are 2 projectors in each classroom, facing opposite directions.

To turn them on, use the white wall panel and press ON under Display. 

Troubleshooting Steps

If the projectors are not turning on, or if just one is, do the following:

1. Try turning the Display setting to OFF from the wall panel. Wait a couple of minutes, then switch it to ON again.

2. If that did not work, then look at the projector. Make sure the ON and Standby buttons are blue, not orange/red. If they are, turn the Display to OFF on the wall panel. Then get up on a table, unplug the projector after its completely powered down. Then plug it in to the other electrical outlet plug and try powering it on from the wall again.

3. Check to see if the temp or bulb lights are on red/orange. If they are, it means it is burnt out. Let Laura/John know by creating a ticket.

Microphones

There are 2 mics on a charger in NW 230. These are lapel mics. Press the middle button down to turn them on-it will turn green. Press & hold the middle button for 2 seconds to turn the mic to orange, then it will turn to red. It is off when it is red, on when it is green.

OCC 8 Classroom

Logging In to the Classroom Computer/An Augsburg-issued Laptop 

There is not a classroom computer in this location, but there are Augsburg laptops that students sometimes use, or faculty use their laptops.

Novell Login Screen

1. On the login screen, make sure faculty/students are logging in to Novell (this has a red N icon on it).
2. Type in the username, but keep the password section blank. (Luther Seminary IT students cannot log in, it has to be someone with an Augsburg login).
3. Under login, you will see something that says "Show Advanced Options". Click on it.
4. A window will appear. Under Context, open the drop down menu and choose your department. Make sure Tree says "Augsburg". If it lets you select a Server, then choose "orgs". Hit apply.
5. Type in your password and click Login.
*If this does not work, then try another port on the wall for the ethernet cable, and repeating steps 1-5. If it is still not working, proceed to the next set of instructions.

Computer Only Login Screen

1. On the login screen, switch from the Novell login to the "Computer Only" login option. This will be in white under the login boxes.

2. It will switch the login screen to an orange flower instead of the Novell login. Have the user type in AD\"username" and their password. Example Username: AD\ledray.

*If the AD\ does not work, try having them login by just typing in their username without the AD\ in front of it.

3. Hit Login.

4. Once the user is logged in, have them Right-click on the red N icon in the taskbar in the bottom right corner of the desktop.

5. From the window that appears, click on Novell Login at the top.

6. Have the user type in their username & password and hit okay. This SHOULD connect them to the Augsburg network drives. 

To see the network drives, they should click on the folder icon and look under My Computer/This PC. If they can click on a network drive and get to their files, then they are good to go.

Classroom TV 

The TV at the front of the classroom is used to display powerpoints, videos, etc. There is an HDMI cable that people can use to plug in to it. Use the TV remote or the buttons on the side of the TV to change the input if the laptop screen is not displaying on the TV. You may also need to adjust the display settings on the laptop to Extend or Duplicate. Google "how to duplicate displays for Windows 7" etc to find these instructions.

Clicker 

The clicker in these classrooms has an ON/OFF switch on the side. When you turn it to ON, the front buttons will light up. If that does not happen, the batteries could be dead. The clicker USB has to be plugged in to the computer being used first to work. Make sure that is the case before replacing the batteries.

If the USB gets lost, the entire clicker needs to be replaced, since they are paired to each individual clicker.

https://drive.google.com/file/d/1g0tm2l1DqABP3XYndNwkhMUyJEWmAAa6/view?usp=sharing

Check with people who call in to see what steps they have tried specifically, especially if you are troubleshooting from off campus.

If you cannot solve the issue in person or over the phone, make a ticket!

Passwords need to be changed once every 300 days, which means users will have to do the following about once a year. This will need to be done on all devices that their Luther Email needs to be updated on: ipad, tablet, computer, phone etc.

iPhone Instructions

Connecting an Email Account to the Default iPhone Mail App:

1. Open Settings.
2. Go into the Accounts & Passwords section. Note: In earlier versions of iOS, this category may be called ​Mail or Mail, Contacts, Calendars. If you're not using the current iOS version, you might also have to then open the Accounts menu.
3. Select the email account you wish to remove.
4. Tap ​Delete Account at the bottom of the list.
5. Confirm by tapping Delete Account or, in some cases, it will say ​Delete from My iPhone.
6. Wait while the account is deleted.
7. Go back into Settings.
8. Go to Accounts & Passwords. 
9. Click Add Account at the bottom of the Accounts list.
10. Choose Google.
11. Type in your full Luther Seminary email. Example: jsmith001@luthersem.edu. Hit Next.
12. Type in your Luther Seminary username and password. Note: The username is the portion of the email that is before the @ symbol. Example: jsmith001. Hit login. 
13. Your phone should start to sync with the Luther Seminary Account. 
14. Check your mail icon on your home screen. You should see the luther seminary emails populating the account!

    https://www.imore.com/how-manage-accounts-mail-app-iphone-and-ipad

    https://www.lifewire.com/delete-email-account-from-iphone-4136941

Connecting the Luther Seminary Email Account to the Gmail App: 

If the user has the gmail app on their phone and wants to add the Luther Seminary email to that app, then do the following:

1. Click on the Gmail App.

2. Click on the little hamburger in the upper left corner (three bars stacked on top of each other).

3. If you already have emails listed, hit the small arrow next to the name on your account.

4. A menu will appear. Click on Manage Accounts (gear icon is next to it).

5. Hit the + Add Account button at the bottom.

6. Click Google.

7. Type in your full Luther Seminary email. Example: jsmith001@luthersem.edu. Hit Next.

8. Type in your Luther Seminary username and password. Note: The username is the portion of the email that is before the @ symbol. Example: jsmith001. Hit login.

9. Your gmail should start to sync with the Luther Seminary Account. 

Android Instructions

1. Open the Gmail app on the desktop and click on the Settings section.
2. Hit Add Account.
3. Tap Personal (IMAP/POP) and then hit Next.
4. Enter your full luther seminary email address and hit Next.
5. Choose the type of email account you will be using. Recommend IMAP!
   • POP3 will download the emails from the server and store them on your phone.
   • IMAP will store the emails on the server and show a cached copy on your phone. IMAP is best!
6. Enter the password for your email address and tap Next.
7. They will need to re-enter their Luther Seminary username & password. Username example: jsmith001. 
8. Done.

Connecting the Luther Seminary Email Account to the Gmail App: 

If the user has the gmail app on their phone and wants to add the Luther Seminary email to that app, then do the following:

1. Click on the Gmail App.

2. Click on the little hamburger in the upper left corner (three bars stacked on top of each other).

3. If you already have emails listed, hit the small arrow next to the name on your account.

4. A menu will appear. Click on Manage Accounts (gear icon is next to it).

5. Hit the + Add Account button at the bottom.

6. Click Google.

7. Type in your full Luther Seminary email. Example: jsmith001@luthersem.edu. Hit Next.

8. Type in your Luther Seminary username and password. Note: The username is the portion of the email that is before the @ symbol. Example: jsmith001. Hit login.

9. Your gmail should start to sync with the Luther Seminary Account. 

1. STAY CALM!! you can do this, and if you stay calm, it will help to calm them down as well.

2. There is almost never a need to argue, NOBODY WINS IN AN ARGUMENT.

3. It is easy to feel attacked when someone is angry.  Most of the time customers who are angry are not angry with you, they are angry with their product or with the extra strain that has been put on them.  If you can remind yourself of this you can help yourself stay in control of some of those fight-or-flight reflexes that can get in the way.

4. Often a client needs to vent when they are first seeking help.  During that time it is helpful to just remain quiet and listen.  This can help you get the core of what they are facing and it lets them know that you are willing to listen to them.

5. When they are done venting it is helpful to reassure them that their feelings are valid, while still trying to remain neutral.  Phrases like "I am sorry that you are having these problems" or "it is understandable that x would be annoying." It lets people know that seeking help and being annoyed are okay and that they are safe.

6. If a solution has not made itself clear in listening to their venting then it is important to gather more information but it is also important to  let them know that the situation is still shared and we still care about their input.  For this reason it can be extremely helpful to ask "is it alright if I ask a few questions so that I can understand better?" Or a similar asking for "permission" to ask them questions, this avoids them feeling like their time is wasted or like they are being interrogated.

7. If there isn't an immediate solution, then reassure them that you will do your best to resolve the problem as quickly as possible and then you will contact them.  Make sure to follow through on this and complete the task and contact them ASAP.

8. If you are having too much trouble with the situation, and you have a coworker with you, then ask if it would be alright if you got someone else to help with the situation.  If they say yes and your coworker is okay with it, then switch off.

9. If they are too upset to get their point across well, ask if they would prefer to continue the conversation through email, this is clunkier and whenever possible we would rather do it over the phone, but sometimes people just aren't in a place where they can talk effectively.  

10. If they become aggressive enough to the point where you are actually concerned for yourself, warn them that you will "not tolerate x behavior" and should it continue you will be forced to switch the conversation to email which can slow the process down.

11. If the call causes you stress or strain then take a little bit of time after for yourself.  Make sure to take a few deep breaths and get some water to drink.  If it continues to bother you, then don't be afraid to seek aid from a supervisor or coworker.  This is a time for you to speak with someone, debrief on the events of the call, and center yourself before going back to work.  WE DO CARE ABOUT HOW YOU ARE FEELING.

Fix 1: If you are connected to the HDMI cord make sure that it is firmly plugged into the port in the third hole from the left on the tables.

Fix 2: If the Flickering continues, or if you notice that when the display flickers off it reads "HDMI out of range" on the top right corner of the screen then it is because the graphics output of the computer is not set to the same as the graphics range for the projector.  To fix this:

Step 1: Right click on the desktop screen and select "Intel Graphics settings"

Step 2: Select "Display"

Step 3: Under "Resolution"  make sure it reads 1280x720.  If it doesn't, then click on the drop-down arrow and change it.

Step 4: Under "Refresh Rate" make sure it reads 60Hz, if it doesn't then click the drop-down menu and change it to 60Hz

Step 5: Make sure that you click "Apply" in the bottom right hand corner

Step 6: click the drop-down menu for "Displays" and select the projector Display. Then repeat steps 3,4, and 5.

This should set the computer to default to these settings while in display mode.  However, if the flickering continues then disconnect the laptop from the projector (remove the HDMI or AVG cord) and repeat steps 1-5 and then plug it back in.  This will set the computer to always default to these settings.  Small adjustments to these resolution settings might need to be made up or down, but the recommendations above are a good place to start.  This should solve the problem of the flickering.

Steps to Using the Zoom Cart

1. Before doing anything else, make sure that the following are turned on:

• Mouse
• Keyboard
• TV
• Dell Computer

2. Plug in the ethernet cable to the wall. You will need to do this to log into the computer and to have internet access for your Zoom session.

3. Log into the computer using your Luther Seminary Credentials.

4. Open up a web browser. Type in https://luthersem.zoom.us to the URL.

5. Click the gray "Sign In" button in the upper right hand corner. 

6. Login with your Luther Seminary credentials (username and password).

7. Find the meeting you have been invited to or create your own meeting. This can be done by clicking the blue "Join a Meeting" button at the top or the blue "Host a Meeting". You may also have a direct link to your meeting, which you can type into the top.

For more in-depth information on how to use Zoom, follow these links: 

http://www.luthersem.edu/technology/helpdocs.aspx?m=6370&rp=blog60&post=5103

https://docs.google.com/document/d/1G7rEKN-Ep1IUxhfPtPJDoOOz7gETLIbNnvCEPg80LAY/edit

https://support.augsburg.edu/support/staff/index.php?/Knowledgebase/ViewKnowledgebase/Article/732

No Signal Warning

If the zoom cart has been used for something other than zoom (powerpoint, video, etc.), it has likely had its input switched on the TV (likely to HDMI 2).  If this is the case then make sure that the HDMI is still attached to the CPU on the cart and then,

1. Use the TV remote and hit the input button (upper left-hand side)

2. Use the arrow keys to navigate to HDMI 3

3. Wait a few seconds to see if the signal comes through

How to Use the Zoom Cart Camera:

1. The camera is controlled by the Logitech remote, which is located in the panel that flips up on the right side of the cart.

2. Move the camera up or down by using the central circular remote buttons WITHOUT pressing the home button. 

To zoom in/out, press the buttons on the right side of the central circular area. To control the volume of the TV, use the separate volume button on the left.

http://www.luthersem.edu/library/default.aspx?m=6104

For alumni who want to access articles and periodicals, they often try to go onto the Luther Seminary website and search in the ATLA database.

The ATLA database can be used by alumni, but they often click on the wrong button. They need to click "ATLA Religion Database" in red, then click "access ATLA" in brown.

They will need their luther seminary username and password to log in if they are off-campus. They may need help resetting this! 

Checking out Books

For an alum to check out books, they just need to know their username. They go to the library and can check things out! Sometimes, there account may show up in that system as expired, but the library staff can re-enabled it.

The mailer machine may be referred to as the Neopost machine.

Luther Seminary offers a free download of Microsoft Office for students. This download can be found here and accessed with their luther seminary username and password.  http://luthersem.onthehub.com

It is a 1 time purchase for students, so it is important that they keep the product activation key. More information: https://www.luthersem.edu/technology/helpdocs.aspx?m=4612&tag=software&post=2794

Staff/ Faculty

For Luther Sem staff and faculty, they can go here: https://www.microsofthup.com/hupus/home.aspx They will need to pay for the latest download-it should cost about $15. 

Tell every user to keep a copy of the product activation key someplace safe! If they lose it, they will not be able to reinstall it or put it on a different computer if the old computer dies! 

Alumni

Alumni do not have access to Microsoft office through the 'onthehub' website. 

1. Login to MyLutherNet.

2. Near the top right corner (Under where it says "Welcome back (Name)"), click on Personal Info.

3. Then, click on "Biographical Info".

4. Click the pencil icon that is next to the "Name, Address, and Personal Details" line.

5. From there you should be able to alter any personal information that may have changed.

If you have another kind of Relationship to Luther Seminary:

Follow this web address:   https://www.luthersem.edu/resources/change_address.aspx

It should take you to a page where you can insert all of the information required in order for Luther to update their systems. 

Any other print jobs henceforth need to go to Augsburg University's Copy Center.

See the attached documents (in the attachments tab) for more details & the order form for print requests.

Luther Seminary Pricing and Paper Options

Printing Costs – Cost Per Image (Double Sided equals 2 images)

Quantity 1-99 100-249 250-499 500+ Black Ink $0.04 $0.04 $0.03 $0.02 Color Ink $0.35 $0.32 $0.29 $0.26

Paper Costs – Per Sheet

Letter (81⁄2” x 11”) Legal (81⁄2” x 14”) Ledger (11” x 17”) 20# Text (Regular Paper) $0.01 $0.02 $0.03 24# Laser (Recommend for Color) $0.02 $0.03 20# Color (See below for colors) $0.01-$0.04 $0.01-$0.04 $0.01-$0.04 80# Cardstock - White $0.05 $0.14 67# Cardstock – Colors $0.03-$0.04 80# Glossy Text $0.03 $0.06 80# Glossy Cardstock $0.03 $0.11 Labels Varies Transparencies $0.23

2 Part 3 Part 4 Part NCR (Also known as Carbon Copy) $.07 per Set $.12 per Set $.38 per set

Paper Colors

Blue

Bright Blue

Green

Green Bright

Salmon Ivory Cherry Gray Buff Orchid Pink Gold Canary Rose

Letter x x x x x x x x x x x x x Legal x x x x Ledger x x x x x Letter is 20# Text and Cardstock. Ledger & Legal are 20# Text weight only. Limited amount of other colors, please inquire if you want something else.

Labels

All are using the Avery template number.

• 5160 – 1” x 25⁄8” 30 per Sheet (Address Labels)
• 5163 – 2” x 4” 10 per Sheet (Shipping Labels)
• 5164 – 31⁄3” x 4” 6 per Sheet (Shipping Labels)
• 5165 – 81⁄2” x 11” 1 per Sheet (Full Sheet Label)
• 5267 – 1⁄2” x 13⁄4” 80 per Sheet (Return Address Labels)
• 8395 – 21⁄3” x 33⁄8” 8 per Sheet (Adhesive Name Badges)

Finishing Costs Stapling $0.02 per staple Folding $0.02 per page GBC Comb Bind $1.00 without Covers

$1.25 with clear cover/black back Saddle Stitch $0.06 per book Cutting $0.50 per cut (i.e. 500 pages cut in half is one cut) Padding $0.50 per pad Laminate $1.00 per letter size (i.e. ledger is $2.00)

▪ Can do up to 24”

Print Job Process

Submitting an order

• If you have a digital file.

o Email to copycenter@luthersem.edu 

Include:

▪ Quantity Requested

▪ Paper Type/Color/Size

▪ Color or Black & White

▪ Single or Double Sided

▪ Finishing (Staple, Laminate, Comb Bind, Folding, etc)

▪ Due Date 

Or use the Copy Request Form:

• If you have a hard copy.

o Fill out form in Basket.

Will be picked up on Tues & Thurs run.

Scan and email -> Refer to above required info.

• Digital/email will always be quicker.

Receiving an Order

We will deliver copy/print jobs on Tues & Thurs run. 24-hour turnaround minimum.

If an order is received Wed (afternoon), Thurs, Fri, Mon (before noon) will be delivered Tuesday.

If an order is received Mon (afternoon), Tues, Wed (before Noon) it will be delivered Thursday. Rush orders may be able to be quicker, but you must call to confirm 612-330-1054.

If you have any questions, need recommendations or a quote feel free to contact us at copycenter@luthersem.edu or 612-330-1054.

*Doug Peterson is staff and is allowed to have this information.

Username: stubguest001

Password: Luth3r19! (Expires every 340ish days. Last set in 10/2018)

1. Go to https://account.luthersem.edu/showLogin.cc

2. Choose "Unlock Account" on the right hand side.

3. Type in your username to the box that appears on the screen, which is labeled "Domain Name".

4. Answer your security questions. 

5. Type in the captcha and click Submit.

6. A new screen will appear, asking you to unlock your account. Click "Unlock Account".

Note: Staff and Faculty can also wait 15 minutes, and their account will unlock automatically. 

*If the user does not remember their security questions and does not remember the password after waiting 15 minutes for the account to unlock, then their password will need to be reset by us, the IT team.

This problem occurs when multiple microphones connected to the same room are working on the same channel.

In order to fix this, just change the channel that your microphone is using to one of the three channels that the control panel in the back is set to. There are only 3 channels available in this room, which means you can only use 3 mics at a time.

In order to change the channel on a microphone:

1. Open the battery pack and press the menu button. (If it is a handheld mic rather than a lapel, the instructions are the same, but the menus are navigated by moving the analog in the directions of the specific action specified).
2. Press menu multiple times until the last two channel values (ex. 157) are flashing.
3. Navigate the menu using the up and down arrow keys (or moving the analog up and down) until you reach the proper channel.
4. Press the enter button. This should make the display rapidly flash.
5. Press enter again. This should confirm which channel you chose.
6. MAKE CERTAIN that the channels shown on the microphone match with one of the control panel’s channels.
7. They should function beyond this point!

1. To mount your Student drive in Linux you will first need to install the ncpmount application:
   
   From the terminal under Fedora flavors of Linux:

   sudo yum install ncpmount

        enter [sudo] password

   From the terminal under Debian flavors of Linux:

   sudo apt-get install ncpmount

     or

   sudo aptitude install ncpmount

        enter [sudo] password

2. Once you have ncpmount installed, you just need to open the terminal and get use the following signature:
   
   sudo ncpmount -S STUDENT -A student.augsburg.edu -U <username.firstLetterOfUsername.students.augsburg -V student_home /<mountpoint>


3. If you do not wish to type this every time, you could simply create a shell script to run when you want to mount your Student Drive.
   
   
4. Create a file in your home folder named networkMount.sh that contains:
   
   #/bin/sh
sudo ncpmount -S STUDENT -A student.augsburg.edu -U <auggie.a.students.augsburg -V student_home /media/auggie/netshare
   
   
5. This will then ask for the [sudo] password, and then your augsburg password to mount the drive. You can avoid entering the password by adding the  -P argument to the command followed by the password, although entering the password this way is not advisable.

(keywords: mount, linux, network, folders)

Last Modified: 2015/03/18

To ensure you are logging to to Augsburg's network, which is especially important if you are logging in to a Windows computer for the first time, and if you want access to Orgs, Facstaff, and Student folders, use the "Log on to OES Network" option. OES Network is the new name for the Novell Logon, which was represented by a red letter "N".

If you are already logged in to Windows and not finding your Orgs, Facstaff, and/or Student folders in the Computer icon, you can log in to OES Network by clicking the arrow in the lower right corner, then right-click the OES icon shown in the orange circle below. Choose "OES Login..."

http://go.augsburg.edu/oeslogin

Find information about downloading and using the Offline Client, which is an application that allows you to perform circulation transactions while the WorldShare Circulation system is not available and upload them when the system is available again.

Offline Client has previously needed to be installed in users accounts and by someone with WorldShare account. If the WSkey is expired a new one can be requested. 

There is one outlet in every office that is a controlled receptacle. The controlled receptacles turn off at 12:00 AM and back on at 6:00 AM. This is required by current building codes. These receptacles are supposed to be marked with a CR label, which Facilities is currently working on updating.

Alternatively, you may log in with your Augsburg username and password.

Print jobs will expire if not printed in a timely manner. Jobs will expire after 4 hours if not released to be printed. If you forget to pick up your printed item, you can always resend the file.

1. Open a web browser and go to https://iprint.augsburg.edu.
   
   Note: If you have not installed the iPrint software, click the button on the top left for "Install iPrint Client" to download the software. Double click the downloaded file to install the iPrint software. You will need to exit out of the browser and reopen it before continuing to the next step.
   
   
   
2. Open the web page https://iprint.augsburg.edu. Scroll down until you see the item in the first column named "HC-FollowMe-Printer". Click the "printer" (actually, a print queue) to install it on your computer.
   
   
   
3. Open the file you wish to print. Select the printer named "HC-FollowMe-Printer" and print the job.
   
   
   
4. Go to the printer you wish to retrieve your items. If you set the job to print in color, make sure to pick it up from a printer capable of color printing (e.g., 3rd level workroom). Stapling is available via the printer for workrooms on all levels.
   
   
   
5. If you send a document multiple times to the print queue, you can select the print job and delete it from the printer to save paper and toner.
    

VGA still works well, or DVI. Both are common. Adapters are inexpensive so an HDMI port and cable are not necessarily needed.

  Other criteria to consider:

1. Webcam
   Note: If faculty want to replace their Windows desktop monitor with a larger monitor which their department or themselves are purchasing, make sure it has a webcam.
2. USB ports?
3. Adjustable height (not as important if the same faculty member will be the main user)
4. Speakers - allows you to have increased volume without the clutter
5. Is swiveling important?
6. Rotation from landscape to portrait mode?
   
   

Ergonomic assessments are done through Facilities. If the assessment determines a need, then HR becomes involved in the discussion.

Examples of ergonomic keyboards and mice typically purchased:

• http://www.amazon.com/Microsoft-Natural-Ergonomic-Keyboard-Business/dp/B004SUIM4E
  
• http://www.amazon.com/Microsoft-L5V-00001-Ergonomic-Desktop-Keyboard/dp/B00CYX54C0

Guide to iPrint QuickPrint

Web-based printing to Augsburg campus printers

go.augsburg.edu/quickprintguide

Macs running Apple silicon (M1 chips) are currently incompatible with campus printer installations through iPrint. We are awaiting updates from the vendor for compatibility with these systems. Macs running M1 systems will not be able to install printer drivers for campus printers and copiers. However, there is a web-based printing system available for all students, faculty and staff, including those using the latest Macs. Not all campus printers support QuickPrint. Check the current list of campus printers supporting QuickPrint. 

This document was last updated: June 8, 2021

1. Begin at https://iprint.augsburg.edu/print and click ‘Login’ in the upper right corner.
   
   
   
2. Enter your Augsburg username and password.
   
   
   
3. Once you have authenticated, a list of printers will appear, search for ‘AU’ in the search box to find the AU-FollowMe-Printer queue. The AU-FollowMe-Printer is a centralized queue that allows you to walk up to any Sharp multi-function device on campus, login to that device with your username (or with your key fob) and print your document.
   
   
   
4. Hover to the right of the AU-FollowMe-Printer and select ‘QuickPrint’.
   
   
   
5. In the next window, drag a file into the ‘Choose a file’ zone or click ‘Choose a file’ to browse on your computer and select the file to print. QuickPrint supports printing one file at a time.
   
   The file name will appear in the drop zone.

1. Select the number of copies, page range, and orientation for your file and select ‘Print’.
   
   
   A ‘job successful’ message will appear in green once the print job has entered the printer queue.

Campus Printers Supporting QuickPrint

• Hagfors Center multi-function copiers

Connecting from a PC computer

1. Open Remote Desktop Connection

2. Enter rdp.augsburg.edu as the Computer name

3. Expand Options

4. Make sure that the Username is AD/"username" in the General tab. The "Save Credentials" option should be checked as well! 

5. Click on the Advanced Tab

6. Under Connect from Anywhere, click on Settings/Configure.

7. Enter gateway.augsburg.edu as the Server Name.  Also, change the login method to "Ask for Password (NTLM)" and uncheck "Bypass RD server for local addresses"

7. Click OK, Collapse the Options area, and click Connect

8. These settings should persist until they are changed.  You could also choose the "Save As" option to create a shortcut using these settings.

Connecting from a Mac computer

See the attached document for how to set it up for a Mac computer.

Last Edited: 12.13.18 JM

https://support.augsburg.edu/support/index.php?/Knowledgebase/Article/View/479/19/

Learn more about RemoteLab here!

There is another article on Knowledgebase that will help you connect your PC or Mac to RemoteLab. However, its now becoming more and more common for people to use tablets and possibly even mobile devices as a replacement to their computer.If you fit this demographic with an iPad or Android tablet, this guide will help you connect your tablet to Augsburg's RemoteLab!

RemoteLab on iPad and Android

1. Unlock your device to the home screen and open the App Store.
   
   
2. Search for Microsoft Remote Desktop and "Get" the app. 
   
   
3. Wait until the app is done downloading onto your home screen, tap to start it.
   
   
4. Click on the "+" to the top right.
   
   
5. Click "Desktop".
   
   
6. Click on the "PC Name" field and type in "remotelab.augsburg.edu" without quotes. Enter ad\username with your username in the User Account field.
   
   
7. Click "Save"
   
   
8. Tap the "remotelab.augsburg.edu" icon
   
   
9. You should be quickly connected to a "Windows" log-in screen.

Use a cloth of some sort with Goo Gone and/or Hand sanitizer. Rub the mark with cloth and one of the liquids until it is removed (Elbow Grease).

Magic erasers may also remove some marks.

The current account is Psystudies and has a password which Nancy knows and shares with students running studies. There is a video file used by these students running the studies. The video features other students and cannot be loaded on the Internet, so it has to be copied to each user's profile who will need to use it for their study. This can easily be done by flash drive and copying to each computer by the student researchers themselves.

1. Install latest version of SPSS using concurrent IP address of 141.224.68.182.

2. Install E-Prime (see KB https://support.augsburg.edu/support/staff/index.php?/Knowledgebase/Article/Edit/779 as several steps are required to get v2.0 to work on Win10).

3. Install the HC-Follow-Me printer.

4. Update Firefox, Chrome, and Acrobat Reader. Microsoft Edge is not working on these computers (as of April 2018 - unless a patch has been pushed out).

5. Turn on Windows Defender and run Windows Updates (probably fixed on the next image version - anti-virus was not getting installed).

6. Run all services in Configuration Manager > Actions tab via Control Panel.

Note: The very first time you join a Zoom meeting from a particular computer, you will be prompted to download and install the program. Follow the prompts that show up on your screen.

Beginning November 22, 2019, Zoom will prompt anyone joining a meeting via the ID number to enter a password.

1. Go to https://augsburg.zoom.us/
   
   
   
2. Click "Join a Meeting".
   
   
   
   
3. Next, enter the Meeting ID number and click Join.
   
   
   
   
4. Click the green "Join Audio Conference by Computer".
   
   
   
   
5. Check the two buttons in the lower left corner to mute or activate the microphone and to turn on / off video.
   
   
   
   

Links to other tutorials:

http://go.augsburg.edu/zoomprep

It is used to monitor accessibility issues with the sites on it.

Scott and Joe are full admin. Laura, Jim, and Erin have editing access to a point. They can assign users access/take access away.

Both www.augsburg.edu and Inside.augsburg.edu are managed by Joe Mann. If someone asks about these, forward the emails to Joe Mann directly. Unless its a project request, then fill out the project form.

Athletics, Admissions, Library: Should be managed by the  IT Admin LFC team.

Users have to login to SiteImprove first before access can be assigned. Once they’re logged in, we can assign them to specific pages/change their settings.

http://go.augsburg.edu/siteimprove

Augsburg Content Managers: 1 as the primary SiteImprove person per department on campus. If they want SiteImprove access for inside.augsburg.edu, then usually it’s Joe Mann telling people that they need SiteImprove.

There is a help center on the Site Improve website, Joe uses this a lot for general questions.

SiteImprove tutorial written by Joe Mann. General questions about SiteImprove can be answered by Joe Mann. http://engage.augsburg.edu/mannj/2018/01/25/siteimprove-orientation/

If people need Reports, then you will have to go in manually and assign them reports. You would go to the Reports section to do this.

You might be asked to “ignore” an issue that SiteImprove is bringing up on the screen.

If you go to the circle with a slash through it, then that is where you click to ignore problems.

Misspellings can also be edited under the Spelling tab.

To be tested: 1) Does it work where there is no phone signal?

 2) Upload audio file 3) Improved voice recognition by person? Try sitting across from each other with Carmen to see if it is better able to recognize our voices.

The transcription can be edited on the phone by long tapping a speech bubble or by logging into Otter.ai via a computer's web browser. Audio files previously recorded may also be uploaded into the web browser and transcribed.
A slight pause of 2 seconds or less between the interviewer's question and the interviewee's answer helps the app to recognize and separate the voices.

1. Download the Otter.ai app to your phone via the Google Play (Android) or Apple App (iPhone) store. Log in with Google to create an account. Once your account is created, you will be able to continue to log in with Google.
   
   
   
   
2. Select your Augsburg webmail account. Setting up your account in this manner keeps you from having to create a separate password for Otter.ai. However, you could use any Gmail account or even make an account in Otter.ai if you prefer (slightly more private as Otter.ai will ask for access to Contacts and Calendar).
   
   
   
   
3. Selecting your Augsburg account will pass you through our Inside Augsburg gateway. Log in with your Augsburg username and password.
   
   
   
   
4. The app will open to the dashboard. Start recording with automatic transcription by a tap of the blue microphone. The screen will change showing a pause and stop button.
   
   
   
   
   
5. Transcriptions are called "Conversations" and may be viewed, edited, and shared from your phone or the Otter.ai web site. The title appears in large text at the top.
   
   Features of a conversation:
     Title: "Note" is the name of the conversation example shown below.
     Date and time stamp
     Total time of the audio recording
     Keywords from the conversation are automatically generated
   
   Copy or Delete the entire conversation using the commands on the upper right. Point your mouse over speech bubbles to reveal the Edit and Copy tools for that specific text section.
   
   
   Use the play bar at the bottom of the conversation to listen to the audio recording. The program will highlight words in blue as it plays the recording.
   
   
6. To share your transcription (students may need to share the transcription with their professor), select the conversation and tap the "Share" icon in the top right. You may want to create a group if there will be lots of collaborating with others.
   
   
   
   
7. The Share screen opens. You can email a link from the Otter.ai app or select share a link to open your own email app.
   
   
   
   
8. Selecting the "Share Link" option at the bottom of the screen allows you to to select an app to share the link. Augsburg email is recommended.
   
   
   
   
9. To print a transcript so you can listen to the audio and make corrections by hand or tag the conversation, go to the Otter.ai website on a computer browser, log in and select the conversation. Use the browser's print command (Ctrl + P, or Command + P on a Mac) to a hard copy.

1. Sign into https://augsburg.zoom.us
   
   (How to sign in via SSO (Single Sign On): https://go.augsburg.edu/zoomhowto)
   
   
   
   
2. From the top left menu, select "My Profile" to verify "Use this ID for instant meetings" is set up. A green check mark indicates it is turned on.
   
   
3. If it is not turned on, then click the blue Edit link to the right of the Personal Meeting ID section to click the checkbox next to "Use this ID for instant meetings". Now, every time you host a meeting in Zoom (unless using the scheduler) your associated Meeting ID and link will be used (these items are redacted in the image above).

Our student deletion process is rather simple and generous with regards to the amount of time a student is given to tie up loose ends after they graduate from the university.  In the same respect, our students particularly the ones about to graduate can and should proactively use Google TakeOut to extract their data from their Google Apps for Education account.  The following two links lead to a couple of sample videos demonstrating how to extract data from a GAE account. This is particularly important if they want to take their data with them after they are no longer Augsburg University students. At the end of the extraction process, they will end up with a collection of folders that can be imported onto another Google account.  Ideally that account will be their Alumni account. With that being said, let’s commence explaining the deletion process.

Our student deletion process relies on one condition.  The student’s status in Agresso (our ERP) must be “Graduated” or “Withdrawn”. If that condition is not met, accounts will not enter the deletion process.  This doesn’t mean that students can’t use Google Takeout. To the contrary, students can use Google Takeout at any point during their university career. But now let’s get back to the deletion process after that condition has been met, a series of events or steps are to follow. 

Step 1

Four weeks after someone’s records in Agresso changes to Graduated or Withdrawn, the account enters the deletion process.

Step 2

A week after the last event and for eight consecutive weeks, an automated email message titled “Finalizing your Augsburg account” is sent to the account holder.  The body of the message contains the necessary information for the account holder to select from three possible options.

1. Expire Account (This option stops any subsequent automated email messages)
2. Hold (This option places the account on hold for up to six months from the time the account entered the deletion process).  Here is important to remember that the account is not placed on hold for up to six months from the time the student selected that option but rather from the time the account entered the process as stated earlier.
3. Migration (This option has a few steps of its own)
1. Email content is extracted from GAE account (Here is important to note that only email content is extracted nothing else).
2. Alumni email account is created using the following format firstname.lastname@alumni.augsburg.edu.  In this step the former student is given the opportunity to create a password to access that newly created account.
3. Webmail link on the Inside Augsburg page is redirected from Augsburg.edu domain to Alumni.edu domain.  This means that when former students clicks on the Webmail link on the Inside Augsburg page, the links leads them to their newly created Alumni email account.  There are a few important things to consider in this sub step of the deletion process. First, the assumption is that the former student selecting the Migration option has already extracted all desired data from their former GAE account.  This is particularly important because of the fact that once the Alumni email account is created, the webmail link no longer points to the former GAE account but rather the newly created Alumni email account.  It is highly recommended that students about to graduate, extract their desired data from their GAE accounts before migrating to an Alumni email account. Second, a bounce back message is put in place notifying email senders that there is a new email account for the former student.  This feature is not permanent but rather temporary. Third, a forwarding feature is put in place so emails received to the former GAE account are forward to the newly created Alumni email account. This forwarding feature is also temporary in nature. It is the former student’s responsibility to not only extract any desired data but also notify their contacts of the change of email address.

Step 3

A week after no action has been taken after all the eight automated messages have been sent and received or six months hold has expired or the migration option has been set in motion, the GAE account is “Disabled”.

Step 4

A week after “Disabled” status has been set, the account is “Deleted”

Keywords: (Delete, Disable, Graduated, Withdrawn)

go.augsburg.edu/studelete

Last Modified: 5/13/2019

STUDENTS ONLY:  If there is an error logging in, it is usually due to a user name or password data entry error. To reset your Luther Seminary password visit:  https://account.luthersem.edu/showLogin.cc

You can use "Forgotten password" option to reset your password. More information here: https://www.luthersem.edu/technology/passwords.aspx

SUPERVISORS OR COMMITTEE CHAIRS - E-mail helpdesk@luthersem.edu if there is an issue logging in.

Important tips:

Do not open multiple tabs or windows of the Tk20 pages. Avoid using the "back button" to navigate the site - use the navigation menu located at the top of each page, or save/close the page to go back. Tk20 will "time out" and log you out after three hours.

Tableau Prep information is in \\Leo\Storage\Library\Storage\Installers\Tableau Desktop

License Key in is \\Leo\Storage\Library\Storage\Installers\Tableau Desktop works for both Tableau and Tableau Prep

Tableau is a data visualization tool. It helps simplify raw data into an easy to understand format. 

• LFCs would love to show a new tech tool or tip for 5 minutes at Department meetings.
  
• Allow extra time for setup and audio/video troubleshooting if using web conferencing software.
• Share presentations/handouts ahead of time with remote attendees.
• Remind people to state their name before speaking for the remote attendees (even when using a camera is used if a document is being presented, then the outside callers cannot see the person speaking).

• If some faculty will connect remotely, consider using Google Hangouts instead of Skype for the following reasons:
• Google Hangouts has a chat capability which will allow for verbal communication and asking of questions even if audio isn’t working.
• Skype accounts must be created by those not having one, whereas Google Hangout accounts are inherently part of Augsburg accounts.
• Version incompatibility is not an issue as Hangouts is web-based.
  
  
• Use rooms adequately geared for remote connections:
• OGC 103 has dropped mics from the ceiling; the doc cam can be used as a webcam  to show half the room (if it is important for the outside caller(s) to view the people in the room).
• OGC 100 requires ordering of the Events “Skype cart” for use of webcam.
• Lindell 202 and all tech classrooms have a doc cam which can be used as a webcam and microphone.
  
  
• If viewing each other on screen is not as important as the information being presented, consider using Google Hangouts to share the display screen.
• If the meeting needs to be recorded, contact your LFC for options.

Updated: 2/3/2016

1. Trimming your video file (cut off the end/beginning)

To trim your video on Windows 10:
1. Right-click your video file, and choose "Open with" > "Photos".
2. Select the “Trim” button located at the upper-right portion of the window.
3. Slide the two white sliders to where the portion of the video you wish to keep is in between them.
4. Once you have the area of the video you wish to keep selected, click “Save a copy”.
5. While saving your newly trimmed video, use a file name that is different than the video you opened.

To trim your video on OSX:
1. Open your video file in QuickTime Player.
2. Click "Edit" > "Trim"
3. Click and drag the edges of the video timeline to where the portion of the video you wish to keep is in between them.
4. When you've finished finding where you want to trim your video, click the yellow "Trim" button.
5. While saving your newly trimmed video, use a file name that is different than the video you opened.

If these solutions do not work:
A number of online applications are available that will trim the video to your specifications. The issue with these websites, however, is that they do not have a preview window that allows you to visually understand where the video should be trimmed. It is a good idea to watch your video first, and write down the timestamps of where you want the video to be trimmed. (i.e. "12:10:34").
As of 4/16/2018, Online Video Cutter is a good online tool for trimming.
(Warning: understand that using online tools for media editing means providing your media in its entirety to a third party.)

2. Compressing your video file (decrease its file size)

Firstly, check the file size of your video.

To check the size of your video file on Windows:
1. Right-click the file
2. Click "properties"
3. The size of your video file is listed in the "Size: " field (Usually specified as MB or GB).

To check the size of your video file on OSX:
1. Hold command and click the file.
2. Click "Get info"
3. The size of your video file is listed in the "Size: " field (Usually specified as MB or GB).

If the file size of your video is higher than what EDTPA accepts, you'll have to compress your video file.

3. Compress the file in Handbrake.

1. Download and Install Handbrake.

2. Drag your video file into Handbrake.
3. Navigate to the "video" tab.
4. Click "Browse" and find the file you want to compress.
5. Specify the output directory under the "Destination" field.
6. Move the "quality" slider to 27 RF.
7. Click "Start".

The compressed file will appear in the folder you chose under "destination". If the output file size is still too high, re-load the original
video into handbrake and drag the "RF" slider a few points higher.

4. Extracting audio from a video file:
Some projects require that a student submit only an audio file. To extract only the audio from a video file:

1. Download VLC Media Player
2. Click on Media > Advanced Open File.
3. In the "File Selection" panel, click "Add..." and navigate to your video file.
4. In the next window, enter the output path and select the WAV encapsulation method. 
(Note that VLC allows you to choose from several audio codecs. Once the WAV file is created, it is possible to convert it to a number of formats, including mp3.)

If this solution does not work:

More online tools exist for the purpose of extracting audio from a video file.
As of 4/16/2018, Online Audio Converter is a good online tool for audio extraction.
(Warning: understand that using online tools for media editing means providing your media in its entirety to a third party.)

5. Blurring a face in your video:

Filmora is a free tool that allows you to blur the face of an individual in your video. The link provided includes a download to the program as well as a video tutorial on how to blur a face.

a. One method is to install the international keyboard, which can be done via Control Panel --> Clock, Language and Region --> Change keyboards or other input methods -->

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1. Log in to PC as yourself
2. run MMC.exe as admin
3. Add Certificates snap-in from File menu for “Computer account”>Snap-in will always manage “Local computer”
4. Open folders: Personal > Certificates
5. Delete augsburg.educert if expired (Note: This cert may not appear at all…proceed to next step.)
6. Right-click where cert was and All Tasks/Add Import (change filetypes to all in order to see all certs)
7. Select “Computer” for type (cert should be applied to the computer, not only a specific user)
   Get facstaff cert from Leo\Storage\apps\Wireless Certs
8. Password in Passpack—search for “wireless cert”

New expiration date: 8/6/2027 (as of Feb. 2020)

*UIDs may change:

• In between role changes due to legal name changes
• If the role is going from staff to student and we want to keep the former staff member from getting lots of email which no longer applies to their role. Since there is a separate student ID created, the ID number will be unique to the UID.

See separate KB articles for specifics on details for Staff+Student, Student->Staff role changes.

Note: Turning on the Waiting Room feature disabled the ability of participants to join a meeting before the host arrives. Scheduling meetings may be preferable to ensure confidentiality and to allow others to join a session before the host arrives.

1. Sign into https://augsburg.zoom.us
   
   (How to sign in via SSO (Single Sign On): https://go.augsburg.edu/zoomhowto)
   
   
   
   
2. From the top left menu, select "My Profile" to verify "use this ID for instant meetings" is set up. A green check mark indicates it is turned on.
   
   
   
   
3. From the left menu, select "Meeting Settings".
   
   
   
4. Scroll down to the "In Meeting (Advanced)" section and turn on the slider for the Waiting room option.
   
   Slider indicators: gray = off, blue = on.
   
   
   
   
5. Start your Zoom meeting via the personal Meeting ID URL or by going to Start > Zoom.
   
   
   
6. Allow participants to enter via "Manage participants".
   
   
   
7. After clicking "Remove" to exit the previous participant, select the "Admit" button to allow the next participant to join.
   
   
   
8. Those in the waiting room do not see others. They only see the message "Please wait, the meeting host will let you in soon. Jane Doe's Personal Meeting Room".
   
   

Zoom's Waiting Room article: https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room

Breakout Room Features
Breakout rooms are available in meetings only (not webinars)
Up to 50 breakout rooms per meeting
Up to 200 participants per breakout room
Breakout rooms participants have full audio, video, and screen share capabilities
Presentations shared in the main room are not available in the breakout rooms
Each breakout rooms sees their own chat, but not the chat in the other breakout rooms
Hosts and co-hosts can move from breakout rooms to breakout room
Participants can request help from a host while in a breakout room with the Ask for Help button.
Hosts can determine how they assign participants to breakout rooms:
(Pre-assigned breakout rooms are set up in the Zoom webpage, Automatically, Manually, and Let Participants Choose Room is launched from the Zoom desktop client by clicking the breakout room icon in the Zoom toolbar.)

Pre-assign: Create breakout rooms before your meeting
To add someone to a breakout room, add them with their augsburg email address [username]@augsburg.edu
This setting is found in your meeting settings at augsburg.zoom.us

Automatically: Let Zoom split participants evenly into selected number of rooms
Manually: Choose the participant you would like in each room
Let participants choose room: Participants can select and enter rooms on their own.

Here is a short video that helps explain this new feature
Users on Zoom version 5.3.0 or higher can access self-select breakout rooms if the host allows. Learn more about participating in breakout rooms.
For students using the mobile version of Zoom they need to tap their devices screen to see the breakout room prompt. Students using the Zoom desktop app will get a prompt on their screen to click.

Breakout Rooms and Recording
If the meeting is being recorded locally to a computer, the recording will include whatever breakout room the person recording participates in.
Multiple people can record locally if allowed by the host.
The host can designate one person in each breakout room to record locally and then share that file with the host after the meeting.
This way, the host can have a record of what transpired in each breakout room.
To do this Assign Recording Privileges to a Participant in a Zoom Meeting

Best Practices
Practice using breakout rooms before trying it for the first time as a meeting host.
Save time and energy by planning ahead:
How many breakout rooms do you want to have?
How many participants do you want in each room?
Do you prefer to manually assign participants to rooms, have Zoom randomly assign the rooms, or let your participants choose the room they go to?
Give clear instructions to students and set clear expectations for students
Assign roles for group work

Take2 Videos on Zoom
Suzanne Gikas on Building Community in Zoom
Jennifer Bankers-Fulbright on using Google docs to Monitor Zoom Breakout Room Activities
Doug Green on using Zoom Chat for quick feedback and sharing information
Phyllis Kapetanakis on Zoom attendance and Clipping Zoom recordings
Security
If additional security is warranted due to giving participants more permissions, then other options can be considered:

Only allow the host to share screen
Enable a passcode for your meeting
Lock the meeting so that no one else can join (be aware that if someone drops the connection, they will not be able to return to the meeting unless you end the meeting and restart, asking everyone to rejoin)
Not allowing participants to change their name
Not allowing participants to change their picture
Not posting the link for your meeting to a public-facing site

Zoom Video Conferencing Setup:

 Note: The first step is to go to the Augsburg Zoom site and sign in with to set up your Zoom account to be associated with your Augsburg account.

1. The host of the meeting starts by logging into the Augsburg Zoom site or by installing and opening Zoom via the computer applications menu. The host will provide a link and meeting ID for participants to connect to the Zoom video conference.
   
   
   
2. Connection options:
   a. Connect via the link provided in email or the calendar invitation depending on how the host sent the link.
   b. Connect by going to the Zoom site and entering the 9-digit Meeting ID number or Meeting Name.
   
   
   
   
3. The very first time you use Zoom on a computer, you will need to log in via the SSO (Single Sign On)"Login with SSO" option. If you see these prompts, choose the options as indicated below. Enter "augsburg" if the next field is blank.
   
    
4. Click "Start with video".
   
5. Move the mouse pointer to the bottom of the screen to view the toolbar. If the toolbar hides, point the mouse at it to make it appear.
   
   
   
   
   If sharing the screen, the toolbar moves to the top and looks slightly different.
   
   
   
   
   Click the   "Annotate" button to open the Annotation toolbar. Click the "More" button to see options such as Recording.
   
   
   
   
   
6. When sharing the screen as a Whiteboard, the Annotation toolbar becomes available.
   
   
   
   
7. The Chat pane can be helpful for collecting questions for the speaker or for using as a back-channel during a presentation.
   
   
   
   
8. Raise Your Hand
   
   
   a. Click the "Participants" button to open the Participants pane.
   b. Select the "Raise Hand" link to indicate your desire to speak.
   c. A hand will appear next to the participant name and the instructor will receive a visual cue that the hand is raised:
   
   
   
   
9. Mute/Un-Mute the Microphone
   
   When the microphone is green, it is on. Click to turn it off (mute).
   When the microphone displays with a red slashmark, click to turn on the mic (un-mute).
   
   
10. Zoom recordings are automatically saved to your documents folder under \\Documents\Zoom. Make sure you start to record only when the presentation is ready, not as you are getting prepared. The recommended length of video recordings is between 1-10 minutes for content. Videos can be uploaded to Google Drive or YouTube (best option for closed captioning) to be shared. Note: Delete the video file off of the hard drive in classroom computers to avoid performance issues.
    
    
    
    

Links to other KB articles:

http://go.augsburg.edu/youtubecc (upload the recording to YouTube and add closed captions)
Zoom Live Trainings    
Zoom Tutorials
How to Zoom YouTube Videos
Zoom website: http://go.augsburg.edu/zoom

http://go.augsburg.edu/zoomhowto