Knowledgebase: Email
(defunct) Misfiled Gmail Messages - January 2014
Posted by Matthew Schornstein on 29 January 2014 10:37 AM

Google has notified us that about 300 of our users (around 4% of our users) may have been affected by a recent issue in Gmail that caused some actions you took (e.g. deleting a message, marking it as spam, or moving it to a folder) while viewing a message to be inadvertently applied to a different message. The issue occurred between January 15 and January 21.

It affected only actions you took in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline, and not Gmail in a web browser or Gmail for Android.

If you were affected, you received a message from Augsburg IT the week of 1/28/2014.

The issue is now fixed. However, you must take action to re-file these messages in Gmail by February 14, 2014.

What to do now

We recommend that you check your Trash and Spam folders for any items that you didn’t intend to delete or mark as spam. You can restore any misfiled messages by moving them back to your Inbox or intended folder.

IMPORTANT: Please move these messages from the Trash and Spam folders by February 14 (messages are permanently deleted 30 days after they’re placed in the Trash).

Also, you may find messages in your inbox that you originally intended for Trash, Spam or other folders, and will need to move these messages.



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