When a job is "stuck" in the print queue when trying to print using iPrint on campus, there is a potential fix. Usually the job is stuck because iPrint has not prompted the user for their credentials. If the user has the old password saved, make sure to remove the old password (in the Keychain). Even if the user has not changed passwords, the following could still potentially work.

1. Open up the Terminal application, you can use the search tool in the upper right corner.
   
   
   
   
2. When the Terminal application is open type the following: iprntcmd -r and press enter.
   
   
   
   
3. Then try the printing again and the user should be prompted for their credentials.

 (keywords: job, print, stuck, mac, iprint)

Last Modified: 2015/03/18