Knowledgebase: Students
Accessing Augsburg Webmail Instead of Personal Gmail Account (Faculty/Staff/Students)
Posted by Christy Mattingly on 06 April 2015 12:30 PM

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Gmail redirect loop error message

When clicking the "Webmail" link from Inside Augsburg opens a personal Gmail account instead of your Augsburg email, try one of the following options. If using Augsburg computers, it is best to always access personal Gmail via an incognito or private browsing tab. Otherwise, Google tries to be helpful by opening the last Gmail account accessed on your computer.


  1. Sign out of Gmail by clicking in the upper right corner (either click on the email address or your picture, then select Sign out).
    Image of Step 2

  2. Go directly to and enter your Augsburg email address but do not enter your password. Click "Enter" (or the equivalent button) as if you are logging in. Gmail will redirect you to Inside Augsburg. Here you will enter you username and password, as usual. At this point, webmail should open for you.

  3. You can also open a private browsing window in Firefox or incognito browsing window in Chrome (keyboard shortcut: Ctrl + Shift + N). For Safari, click File > New Private Window. The reality is that many people have multiple Gmail accounts (Augsburg webmail runs on Gmail), so using a private browsing window keeps Google from automatically connecting you to an account.

  4. Use one browser for Augsburg email and another for personal email. For example, use FireFox for personal email and use Chrome for Augsburg email.

Optional additional step: If you feel your personal and work Gmail accounts may be connected to each other, you may decouple them with the steps here:
Last Modified: 2015/04/06

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